Settings and activity

94 results found

1. Abandoned Call Tracking Feature

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   53 votes

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   6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Jun 3, 2024

2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Blesilda supported this idea  ·  May 20, 2024

3. To have visibility to see the number of call per day per customer in Analytics

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   0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 18, 2024

4. SSO on any plan

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   0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 12, 2024

5. Call Queue - "Allow members to change their queue status"

   31 votes

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   6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  May 8, 2024

6. Background music on call

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   0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Apr 29, 2024

7. Separate Settings for Call Queue and Extension Ring groups

   5 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 23, 2024

8. SMS Signature

   82 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 17, 2024

9. Key Presses

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 8, 2024

10. System Notifications - Selectively Enable/Disable

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 22, 2024

11. user's status will still show even if the "Message Tab" is disabled

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 21, 2024

12. Port Australian mobile number

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 19, 2024

13. Super Admin full access to VM and SMS on the Admin Portal

    65 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 12, 2024

14. analytics retention policy

    66 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 12, 2024

15. AUTOMATIC DOWNLOAD OF CALL RECORDING

    8 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 11, 2024

16. Option to download automatic call recordings in bulk and WAV file

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 11, 2024

17. Remove delay when Ring in Overflow call queue

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 10, 2024

18. Single pick-up buttons for all call queue

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 7, 2024

19. Add the ability to include Limited Extensions in Call Queue groups.

    18 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Mar 5, 2024

20. Multiple pick-up buttons for each call queue

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Mar 4, 2024