Settings and activity

119 results found

1. Report that shows user and the group they belong to

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 20, 2025

2. Summarize internal messaging/conversation in Ringcentral app like a chat transcript

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  May 6, 2025

3. Reporting Capability on IVR Menu for key presses

   93 votes

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  May 6, 2025

4. Add Columns and Rows on Downloadable analytics report

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Blesilda commented  ·  May 5, 2025  ·  Edit…  ·  Delete…

   Need larger database or simply need to add Columns and Rows to the downloadable table from the Analytics report

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   Blesilda shared this idea  ·  May 5, 2025

5. Options for Incoming Call Display

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 18, 2025

6. Add Rotational setup for call queue

   30 votes

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   11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 15, 2025

7. Bulk upload of Hold Music

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Apr 9, 2025

8. Missed calls to queue showing up as "Answered Elsewhere"

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   Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Apr 1, 2025

9. Caller ID advance tools to identify the caller

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Mar 19, 2025

10. Call queue wait settings - to bypass the maximum caller wait time

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Feb 3, 2025

11. Purchase UK Mobile Numbers

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Feb 1, 2025

12. Add other Online data back up for RingCentral Archiver

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Dec 9, 2024

13. Call Queue Groups in a Fixed Order

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    21 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda commented  ·  Nov 19, 2024  ·  Edit…  ·  Delete…

    Fixed order in call queue should be improved
    in a manner that after the first member in queue take call..it should go to the next member in line. Then follows the rest in the list.

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    Blesilda supported this idea  ·  Nov 19, 2024

14. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    178 votes

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    Under Review  ·  26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Nov 11, 2024

15. Ability for the RC app to identify where the call is coming from

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    Blesilda shared this idea  ·  Nov 11, 2024

16. visibility on those users who are using RC mobile app

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Oct 26, 2024

17. SMS Retention

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    Under Review  ·  42 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Blesilda commented  ·  Oct 23, 2024  ·  Edit…  ·  Delete…

    Turning off automatic deletion of sms based on RingCentral Data retention
    -sms deletion should be depend on the user and should not automatically being deleted by the system

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    Blesilda supported this idea  ·  Oct 23, 2024

18. bulk delete inactive/unused devices/hot desk phones

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 23, 2024

19. Customize data retention

    77 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 23, 2024

20. Disable user's delete SMS history button/icon

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 23, 2024