Settings and activity

108 results found

1. Increase Data Retention for Automatic Call recording (Data Retention Policy)

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   Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Nov 11, 2024

2. Ability for the RC app to identify where the call is coming from

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Nov 11, 2024

3. visibility on those users who are using RC mobile app

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Blesilda shared this idea  ·  Oct 26, 2024

4. SMS Retention

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   Under Review  ·  42 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Blesilda commented  ·  Oct 23, 2024  ·  Edit…  ·  Delete…

   Turning off automatic deletion of sms based on RingCentral Data retention
   -sms deletion should be depend on the user and should not automatically being deleted by the system

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   Blesilda supported this idea  ·  Oct 23, 2024

5. bulk delete inactive/unused devices/hot desk phones

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 23, 2024

6. Customize data retention

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 23, 2024

7. Disable user's delete SMS history button/icon

   17 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 23, 2024

8. Pause Automatic Call Recording

   27 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 21, 2024

9. Custom Template for Adding Shared External Contact

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Blesilda supported this idea  ·  Oct 15, 2024

10. SMS usage of main RC number to be available for all users

    73 votes

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    Future Consideration  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Oct 10, 2024

11. Integrate WhatsApp to MVP plans

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    New  ·  13 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jul 3, 2024

12. Enable to dismiss call in call queue

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Jul 1, 2024

13. Notify all users of received faxes thru desktop application

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jun 11, 2024

14. Allow handling of multiple Call Queue calls

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

    Blesilda supported this idea  ·  Jun 5, 2024

15. Abandoned Call Tracking Feature

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    58 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  Jun 3, 2024

16. Position in Queue, Estimated wait time, and Call queue caller call back feature

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    40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Blesilda supported this idea  ·  May 20, 2024

17. To have visibility to see the number of call per day per customer in Analytics

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  May 18, 2024

18. SSO on any plan

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    0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  May 12, 2024

19. Call Queue - "Allow members to change their queue status"

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Blesilda supported this idea  ·  May 8, 2024

20. Background music on call

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    0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Blesilda shared this idea  ·  Apr 29, 2024