← RingCentral Ideas

Settings and activity

107 results found

  1. Dial 911 On RingCX Agent Platform

    4 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  2. Change Color Associated with Engaged State

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  3. Update your cell phone carrier companies for sms notifications

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    Verizon is listed as a carrier, however your own support agent states that you no longer support Verizon phone numbers.

    Justin supported this idea  · 

  4. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    10 votes
    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Justin commented  · 

    Verizon is listed as a carrier, however your own support agent states that you no longer support Verizon phone numbers.

    Justin supported this idea  · 

  5. Dismiss "To start your agent session, connect to RingCX" on keypad

    2 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin shared this idea  · 

  6. Dedicated phone number or menu option for CX partner support

    8 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin shared this idea  · 

  7. Quick toggle for deskphone pairing

    4 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Justin shared this idea  · 

  8. Deskphone pairing

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin supported this idea  · 

  9. deskphone pairing for mitel

    11 votes
    New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Justin commented  · 

    In my experience, it works. But if you have to open a support case, they'll tell you it's not supported.

    Justin supported this idea  · 

  10. Voicemail Escalation

    7 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Justin commented  · 

    This is a much needed feature.

    Justin supported this idea  · 

  11. Email correspondence within a case should be visible in the support site case information

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    This seems like a basic feature and something that should be standard.

    Justin supported this idea  · 

  12. Add multiple availability states

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Justin commented  · 

    This is a much requested feature from end users. Seems so simple, I guess that's why ShoreTel's motto was Brilliantly Simple.

    Justin supported this idea  · 

  13. Deskphone pairing play voicemail

    21 votes
    Future Consideration  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Justin commented  · 

    This is a feature from ShoreTel/Mitel Connect that I have gotten constant reports of wanting in RingCentral.

    If you're focused on gaining former ShoreTel/Mitel UC customers, you need to start acting like them.

    Justin supported this idea  · 

  14. Deny call transfer to extension that are dialed incorrectly

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Justin supported this idea  · 

  15. Apply key template on Presence for yealink device

    35 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin supported this idea  · 

  16. Yealink Key Templates

    44 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Justin commented  · 

    Yes, we must be able to replace the Intercom and Page softkeys!

    Justin supported this idea  · 

  17. Yealink Softkey Programming Should Be Available in the Admin Portal

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    Yes, we must be able to replace the Intercom and Page softkeys!

    Justin supported this idea  · 

  18. Customize softkeys on yealink phones

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Justin commented  · 

    Yes, we must be able to replace the Intercom and Page softkeys!

    Justin supported this idea  · 

  19. Change the default soft keys on Polycom phone when provisioning the phone.

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Justin supported this idea  · 

  20. Ability to search within a conversation history.

    7 votes
    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Justin supported this idea  · 
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