← RingCentral Ideas

Settings and activity

153 results found

  1. Date Time node in Workflow Studio should default to the same timezone as the account

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin shared this idea  · 

  2. Extension dialing between CX and EX

    1 vote
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    Justin shared this idea  · 

  3. Extension dialing between CX and EX

    2 votes
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    Justin shared this idea  · 

  4. Company/Personal EX Contact Phonebook

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  5. Program specific transfer button features on handset

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Justin commented  · 

    This feature is very important for customers, especially ones that are migrating over from on-premise PBXs that would have had this ability.

    Justin supported this idea  · 

  6. System-wide Phone Book

    2 votes
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    Justin shared this idea  · 

  7. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    49 votes
    Under Review  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    This is a needed feature, and the lack of it makes it feel like RingCX was rushed to production.

    Justin supported this idea  · 

  8. Set a destination for numbers in inventory

    2 votes
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    Justin shared this idea  · 

  9. Ability to Show/Hide numbers in Caller ID dropdown

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin commented  · 

    This is a great idea, and something we need for our customer accounts. There needs to be a more seamless way to manage phone numbers for caller ID dropdown selections.

    Justin supported this idea  · 

  10. Select Agent Queues from Single Pane of Glass or SPOG

    3 votes
    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    Hi Yulia,

    Thank you for pointing that out. I feel it would be good to make this more discoverable. Perhaps having a button or link that says "update session" without having the click the "i" button.

    Justin shared this idea  · 

  11. Automatically change the status to Wrap during wrap-up time in RingCX.

    20 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin commented  · 

    This is a critical and basic feature that is needed for a contact center.

    Justin supported this idea  · 

  12. Updating a Site Call Handling template should update the sites to which the template is assigned

    2 votes
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    Justin shared this idea  · 

  13. Add ringdown for all supported phone types

    4 votes
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    Justin shared this idea  · 

  14. Consistency for field layouts when creating new Extensions

    2 votes
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    Justin shared this idea  · 

  15. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    33 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  16. RingCX Digital Message Notification Improvements

    36 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  17. View Ring CX Realtime dashboards in minutes and seconds.

    73 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin supported this idea  · 

  18. Allow Uploading Audio Files from Workflow Studio

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Justin shared this idea  · 

  19. Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Justin shared this idea  · 

  20. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    14 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Justin supported this idea  · 
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