← RingCentral Ideas

Settings and activity

160 results found

  1. RingCX bulk upload on phonebook

    12 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    Still boggles the mind that I have to add the same phonebook entry to each voice queue. This needs to be implemented ASAP!

    An error occurred while saving the comment
    Justin commented  · 

    Yes please. It is absurd that I have to manually add phonebook entries one at a time. A manual upload via a CSV or XLSX file is a must!

    Justin supported this idea  · 

  2. Deleting Active Contacts In Bulk

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  3. RingCX Add Bulk Disposition

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  4. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    53 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  5. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    25 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  6. Enhancement Request to show all extensions in the Corporate Directory

    13 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  7. Messaging data export in a more legible format

    28 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  8. Export message data in a readable format like a conversation in the app

    23 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  9. Date Time node in Workflow Studio should default to the same timezone as the account

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin shared this idea  · 

  10. Extension dialing between CX and EX

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Justin shared this idea  · 

  11. Extension dialing between CX and EX

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin shared this idea  · 

  12. Company/Personal EX Contact Phonebook

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin supported this idea  · 

  13. Program specific transfer button features on handset

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    This feature is very important for customers, especially ones that are migrating over from on-premise PBXs that would have had this ability.

    Justin supported this idea  · 

  14. System-wide Phone Book

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Justin shared this idea  · 

  15. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    51 votes
    Under Review  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    This is a needed feature, and the lack of it makes it feel like RingCX was rushed to production.

    Justin supported this idea  · 

  16. Set a destination for numbers in inventory

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Justin shared this idea  · 

  17. Ability to Show/Hide numbers in Caller ID dropdown

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    This is a great idea, and something we need for our customer accounts. There needs to be a more seamless way to manage phone numbers for caller ID dropdown selections.

    Justin supported this idea  · 

  18. Select Agent Queues from Single Pane of Glass or SPOG

    3 votes
    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    Hi Yulia,

    Thank you for pointing that out. I feel it would be good to make this more discoverable. Perhaps having a button or link that says "update session" without having the click the "i" button.

    Justin shared this idea  · 

  19. Automatically change the status to Wrap during wrap-up time in RingCX.

    20 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Justin commented  · 

    This is a critical and basic feature that is needed for a contact center.

    Justin supported this idea  · 

  20. Updating a Site Call Handling template should update the sites to which the template is assigned

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Justin shared this idea  · 
2 4 5 6 7 8