Assign phone to limited extension
Currently assigning phones to Limited Extensions is a much more cumbersome than it should be!
Current workflow:
Navigate to Groups -> Limited Extensions
Find limited extension to assign a phone
make note of phone number assigned to the limited extension
Navigate to Phones and Devices ->Common Area Phones
Search for phone number
Select the existing phone
Click Change Phone button
Search MAC address of phone to assign
Assign phone
The process should be identical to assigning a phone to a normal User Extension as described below:
Navigate to User List -> Users with Extensions
Expand Phones and Devices
Click the action dots
Select Change Phone
Search for phone MAC address and select the phone
The current workflow requires you to go to two different sections just to assign a phone to a Limited Extension! That's pretty wild and very poor design in my book. I understand that RC would probably be super happy if they didn't sell limited extensions, but this just feels like bad design on purpose.
Justin
shared this idea