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192 results found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    1,357 votes

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    315 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Anonymous supported this idea  · 

  2. Show who a favorite contact is on a call with

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Anonymous shared this idea  · 

  3. Presence Reboot Warning

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Anonymous supported this idea  · 

  4. outage communication

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Anonymous supported this idea  · 

  5. Direct Dial Number for Paging Groups

    8 votes

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    New  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Anonymous commented  · 

    While there may be risks involved, I can see having this option as being useful. Plus, if it's implemented similarly to a user extension, you could create custom rules to only accept calls from specific phone numbers.

    As an aside; I really wish RC would communicate more with us customers in regards to the viability of submitted ideas.

    Anonymous supported this idea  · 

  6. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    64 votes

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    3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Anonymous supported this idea  · 

  7. Show True Caller ID vs BLF String

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Anonymous supported this idea  · 

  8. Longer ring time for deskphone/softphone

    25 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Anonymous supported this idea  · 

  9. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    26 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you for this feedback!

    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

    Anonymous supported this idea  · 

  10. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Anonymous commented  · 

    FYI Maria, you can have this enabled, but you will probably have to contact your Channel Solutions Engineer or Regional Partner Manager to get it enabled. I contacted RC Support and they had no clue about what I was asking. The feature is called "Single Pane of Glass".

    Anonymous supported this idea  · 

  11. RCX Deskphone Pairing for Mitel Devices

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Anonymous supported this idea  · 

  12. Dial 911 On RingCX Agent Platform

    5 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Anonymous supported this idea  · 

  13. Change Color Associated with Engaged State

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Anonymous supported this idea  · 

  14. Update your cell phone carrier companies for sms notifications

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Anonymous commented  · 

    Verizon is listed as a carrier, however your own support agent states that you no longer support Verizon phone numbers.

    Anonymous supported this idea  · 

  15. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    21 votes

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    New  ·  5 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Anonymous commented  · 

    Verizon is listed as a carrier, however your own support agent states that you no longer support Verizon phone numbers.

    Anonymous supported this idea  · 

  16. Dismiss "To start your agent session, connect to RingCX" on keypad

    2 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Anonymous shared this idea  · 

  17. Dedicated phone number or menu option for CX partner support

    8 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Anonymous shared this idea  · 

  18. Quick toggle for deskphone pairing

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  19. Deskphone pairing

    15 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. deskphone pairing for mitel

    12 votes

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    New  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Anonymous commented  · 

    In my experience, it works. But if you have to open a support case, they'll tell you it's not supported.

    Anonymous supported this idea  · 
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