← RingCentral Ideas

Settings and activity

242 results found

  1. Automated reports for RingSense managers

    34 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  2. API library for Real Time Interaction Guidance

    8 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  3. Pulse - Clone other user's pulse alerts

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  4. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  5. Special Rates Table - Call Barring

    3 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Improve/Increase documentation

    6 votes
    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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  7. Ability to assign multiple reporting managers to a member/team

    8 votes
    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  8. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Mobile app as default calling app when doing click-to-call in SFDC

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    8 votes
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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  11. Make Messaging Permission in Custom Roles a Native Feature

    33 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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  12. Report for overall AI Score out of a sum of calls/time period

    9 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  13. Poly Hot Desk with NFC

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  14. customer wants to customize notification "attempt to access account from a computer we did not recognize"

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Have "States" as a drop-down in Rule Configuration

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. RingCentral for Salesforce: Ringtone settings

    11 votes
    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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  17. Service Titan CRM Integration

    12 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  18. Salesforce integration: Conference with host able to drop off

    4 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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  19. Extend "Disable Auto Answering" enhancement to Call Queue numbers

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  20. Salesforce: Make calls using Teams Embedded App

    5 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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