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6 votes
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2 votesKevin
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7 votesKevin
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29 votesKevin
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156 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
An error occurred while saving the comment Kevin
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41 votesKevin
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1 voteKevin
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1 voteKevin
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3 votesKevin
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1 voteKevin
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18 votesKevin
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3 votes
An error occurred while saving the comment Kevin
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Not sure when it was fixed, but it looks like the text is legible now. You can mark this as resolved!
Kevin
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6 votes
An error occurred while saving the comment Kevin
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I would like to expand on this idea... I came from Cisco Emergency Responder, which had the option to send notifications via email and phone to a set list of users based on the caller's location (based on the ERL that was being used). It would be nice if RC allowed this flexibility.
Would be nice to only alert the security officer at the building that is receiving a 911 call, instead of all of them.
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3 votesKevin
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1 voteKevin
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2 votesKevin
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4 votesKevin
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3 votesKevin
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6 votesKevin
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197 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Kevin
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An error occurred while saving the comment Kevin
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Currently, we use the Teams Embedded app and have presence sync turned on. While that feature works pretty well, it's not a great practice that the presense sync is tied to my admin account. If I were to leave the company, or my account were to get disabled for any reason, it would break the integration.Would prefer to use a shared secret or certificate or some other authentication mechanism.ALSO... If you look through the audit trail in RingCentral, it's full of entries for every time someone's status changes in Teams. Why is this tied to my admin account? Couldn't RC automatically tie it to the super admin account, or just not tie it to any account at all in the audit trail?
I wanted to build on top of this idea, because "Deskphone pairing" looks like a feature that is already in beta.
It would be nice if we didn't have to enable/disable this "Deskphone pairing" feature. The app would just detect that you're on a call on another device, and show call controls for that call. That way if you get a call on your deskphone (or cell phone through mobile app) you can still use your computer to transfer the caller to another extension without having to interact with your deskphone/mobile app.
This way, users don't have to choose. The app is always there to help make interacting with the phones easier.