← RingCentral Ideas

Settings and activity

58 results found

  1. Disable calls to main admin extension for unassigned digital lines

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kevin supported this idea  · 

  2. recover faxes for an admin for a deleted account

    2 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kevin supported this idea  · 

  3. Download all outbound faxes sent by all extensions

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kevin supported this idea  · 

  4. Forward a voicemail to another extension

    35 votes
    Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Kevin supported this idea  · 

  5. Use the app in conjunction with a physical phone

    158 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Kevin commented  · 

    I wanted to build on top of this idea, because "Deskphone pairing" looks like a feature that is already in beta.

    It would be nice if we didn't have to enable/disable this "Deskphone pairing" feature. The app would just detect that you're on a call on another device, and show call controls for that call. That way if you get a call on your deskphone (or cell phone through mobile app) you can still use your computer to transfer the caller to another extension without having to interact with your deskphone/mobile app.

    This way, users don't have to choose. The app is always there to help make interacting with the phones easier.

    Kevin supported this idea  · 

  6. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    87 votes
    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Kevin supported this idea  · 

  7. Voicemail Email Integration

    1 vote
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Kevin shared this idea  · 

  8. Add Teams Plugin as an app under "app access" when defining roles

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kevin shared this idea  · 

  9. Universal Search in Admin Portal

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Kevin supported this idea  · 

  10. allow admins to access user voicemail through sso

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kevin shared this idea  · 

  11. Enforce SSO to Some Users only

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kevin supported this idea  · 

  12. Dark mode in Teams causes incoming call rules page to be difficult to read on RC Teams Embedded App

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Kevin commented  · 

    Not sure when it was fixed, but it looks like the text is legible now. You can mark this as resolved!

    Kevin shared this idea  · 

  13. Avaya Crisis Mode for RingCentral System

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Kevin commented  · 

    I would like to expand on this idea... I came from Cisco Emergency Responder, which had the option to send notifications via email and phone to a set list of users based on the caller's location (based on the ERL that was being used). It would be nice if RC allowed this flexibility.

    Would be nice to only alert the security officer at the building that is receiving a 911 call, instead of all of them.

    Kevin supported this idea  · 

  14. Write Back Phone Number for Microsoft Entra SCIM Provisioning

    3 votes
    1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Kevin supported this idea  · 
    Kevin shared this idea  · 

  15. Better Take Advantage of White Space

    1 vote
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kevin shared this idea  · 

  16. CCRN Extension Dialing

    2 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kevin supported this idea  · 
    Kevin shared this idea  · 

  17. More Granular User Caller ID Permissions

    5 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Kevin supported this idea  · 
    Kevin shared this idea  · 

  18. Better Integration With Audio Devices

    3 votes
    0 comments  ·  Events & Video » Webinar  ·  Admin →
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    Kevin supported this idea  · 
    Kevin shared this idea  · 

  19. Only Offer Teams Plugin Download After Unable to Detect Plugin

    6 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?
    Kevin supported this idea  · 
    Kevin shared this idea  · 

  20. Audit Trail Enhancements

    225 votes
    67 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Kevin supported this idea  · 
    An error occurred while saving the comment
    Kevin commented  · 

    Currently, we use the Teams Embedded app and have presence sync turned on. While that feature works pretty well, it's not a great practice that the presense sync is tied to my admin account. If I were to leave the company, or my account were to get disabled for any reason, it would break the integration.Would prefer to use a shared secret or certificate or some other authentication mechanism.ALSO... If you look through the audit trail in RingCentral, it's full of entries for every time someone's status changes in Teams. Why is this tied to my admin account? Couldn't RC automatically tie it to the super admin account, or just not tie it to any account at all in the audit trail?

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