As an admin, you can listen to users' voicemail messages. When you go to do this, you are forced to enter your admin password. However, if your tenant is configured to force everyone to use SSO and not allow RC passwords to be set, you cannot set a password to do this.

Can RC configure this feature so it uses SSO to authenticate, voicemail PIN, or some other thing that isn't a RingCentral password for those of us who don't have RC passwords?