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12 results found

  1. Caller ID of the call from

    1 vote

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cheska commented  · 

    The customer would like to request a feature enhancement for call queues. Specifically, when a call is forwarded from one call queue to another, she wants the Caller ID to display the name of the previous call queue that forwarded the call, rather than the original caller’s Caller ID.

  2. Ability to create an AI receptionist with a dedicated voicemail system

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Cheska shared this idea  · 

  3. Ability to Change Extension Number for AIR

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Cheska shared this idea  · 

  4. Auto Answer all incoming calls

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Cheska shared this idea  · 

  5. Ability to Recover Deleted Team

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Cheska shared this idea  · 

  6. Log a call to a case or project in Netsuite x RC App Connect

    4 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: App Connect  ·  Admin →
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    Cheska commented  · 

    customer would like to have an ability where netsuite can automatically create a case during inbound call

    Cheska supported this idea  · 

  7. Add China for global RingEX supported country

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » International  ·  Admin →
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    Cheska shared this idea  · 

  8. Call Monitoring feature for mobile app (IOS and Android)

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cheska supported this idea  · 

  9. ability to recieve fax directly to the email without assigning a user extension as the operator

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Cheska shared this idea  · 

  10. Show Caller number when specific extension will transfer the call to another extension

    38 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Cheska supported this idea  · 

  11. Differentiate if callers are dialing personal phone number or ring central phone number

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cheska shared this idea  · 

  12. All Custom Rules- Weekly Schedule with 1-minute increments

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cheska commented  · 

    Ability to set specific time on admin portal, on user hours/custom rule to eg. 4:28PM instead of 15mins interval. This will allow flexibility on user schedule