Settings and activity
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The customer would like to request a feature enhancement for call queues. Specifically, when a call is forwarded from one call queue to another, she wants the Caller ID to display the name of the previous call queue that forwarded the call, rather than the original caller’s Caller ID.
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9 votesCheska
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4 votesFuture Consideration · 1 comment · Developer Platform, APIs, & Integrations » Integrations: App Connect · Admin →
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customer would like to have an ability where netsuite can automatically create a case during inbound call
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1 voteCheska
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32 votesCheska
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6 votesCheska
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51 votesCheska
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3 votesCheska
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8 votes
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Ability to set specific time on admin portal, on user hours/custom rule to eg. 4:28PM instead of 15mins interval. This will allow flexibility on user schedule
Ability to create custom call routing rules with different no-answer destinations based on the caller's path.
For example, calls to the main line are initially routed to a specific user. If the user does not answer, the call is sent to an IVR. If the caller selects Option 1, the call is routed back to the same user. If the user does not answer on the second attempt, the call should be routed directly to the user's voicemail rather than returning to the IVR or following the original no-answer rule.