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Phone & Messaging: Admin Portal

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Caller ID of the call from

Feature or setting that can be used the caller ID of the call from not the original caller

1 vote

Jeric shared this idea · Jul 19, 2023 · Report… · Admin →

Under Review · Oct 14, 2024

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Cheska commented · December 5, 2025 5:31 AM · Report

The customer would like to request a feature enhancement for call queues. Specifically, when a call is forwarded from one call queue to another, she wants the Caller ID to display the name of the previous call queue that forwarded the call, rather than the original caller’s Caller ID.

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