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10 votes
Craig
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10 votesCraig
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266 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Craig
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45 votesCraig
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167 votesCraig
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3 votesCraig
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An error occurred while saving the comment Craig
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21 votesCraig
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26 votesCraig
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26 votesCraig
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94 votesCraig
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6 votesCraig
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13 votesCraig
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This would be really helpful when there's an employee who takes and receives a lot of calls and throws in a ticket with "I had a call with x issue sometime between 2-4 pm yesterday". If they could go to their call log, right-click, "Flag this call" or "This call had issues" when it happens, and the administrator could filter on that it would be so helpful