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Phone & Messaging: Call Queues

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Need more than one manager for user groups

Currently there is a limitation on 1 manager per user group. Our organization would like to share this responsibility with others in order to handle the changes needed within a large group

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Sharon shared this idea  ·   ·  Report…  ·  Admin →
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  • Melissa commented  ·   ·  Report

    As a telehealth organisation we are required to monitor calls for training and quality purposes. A number of people need to be able to listen to a particular user group. We are required to set up 15 user groups when we could set up one with multiple managers to review call recordings. This is a big admin burden and very hard to effectively maintain with HR changes.