Settings and activity

87 results found

1. Show RingCX UII in Ringsense

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   I'm glad to let you know that this feature is now available in your account.

   
   

   On clicking details view of any interaction, you can find all source identifiers including UII for interactions from RingCX.

   
   

   You can also filter interactions via UII

   Ahmad shared this idea  ·  Nov 18, 2024

2. option to delete license in the license and inventory

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Oct 26, 2024

3. Check another user's messages using Admin Password or Master Password

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Oct 21, 2024

4. arrange disposition alphabetically in RingCX

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Oct 12, 2024

5. Permission to see specific users in the performance report

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   2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ahmad supported this idea  ·  Oct 2, 2024

6. leave voicemail after IVR greeting when no action is done

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Sep 23, 2024

7. Unable to fast forward or rewind while listening to call recordings

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   Needs More Information  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Sep 18, 2024

8. Mask inbound caller ID

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ahmad commented  ·  Aug 27, 2024  ·  Edit…  ·  Delete…

   This feature is very crucial especially for confidential purposes.

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   Ahmad supported this idea  ·  Aug 27, 2024

9. Interaction Details does not match Agent disposition dashboard data

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ahmad shared this idea  ·  Aug 21, 2024

10. Press a key/button and call routes directly to that call queue's specified voicemail

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Jul 10, 2024

11. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    168 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Jun 10, 2024

12. Fax transmission notification to include copy of fax.

    103 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ahmad supported this idea  ·  Jun 10, 2024

13. RingCX IVR press path report

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  May 30, 2024

14. Share SMS Template across all users in the account

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ahmad commented  ·  Apr 24, 2024  ·  Edit…  ·  Delete…

    I suggest that this can be read only version for standard users then editable version for superadmins.

    This helps save time for other user to create another template

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    Ahmad supported this idea  ·  Apr 24, 2024

15. Add more details on specific account changes for email notifications to the main superadmin

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Feb 21, 2023

16. RC phone company contacts

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Mar 8, 2023

17. Porting process in the Service Web should show the condition for porting in, i.e. For porting TFN to TFN and Local to Local

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  May 30, 2023

18. Adding Personal Emergency Response Locations on User Settings Template

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Jun 6, 2023

19. network issue notification during the meeting in RingCentral Meeting

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Sep 20, 2023

20. Timezone option for Engage Voice Historical Reports

    8 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ahmad shared this idea  ·  Oct 5, 2023