Settings and activity

152 results found

1. Actionable Insights - Did you know this about your business?

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 25, 2024

2. AI feedback should adapt with the role of the speaker & the type of meeting

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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3. AI tracking over time to see if coaching works

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 25, 2024

4. Ability to add only a portion of a call to a Library folder.

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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5. Ability to add a summary note to recordings saved in a Library

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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6. Inbound Group SMS Text

   27 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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7. Click on sentiments and analysis and get deeper info on content

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Grace McMichael supported this idea  ·  Apr 25, 2024

8. Filter calls based on ODCR vs. ACR

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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9. Assign Scorecards based on Team/Individual

   8 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

   
   

   You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

   and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

   
   

   Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

   Grace McMichael supported this idea  ·  May 15, 2024

10. RingSense Dashboard based landing page to drive adoption and insight

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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11. Report for overall AI Score out of a sum of calls/time period

    12 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Grace McMichael supported this idea  ·  Apr 25, 2024

12. Add @mention into RingSense for feedback/Comment

    14 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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13. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    6 votes

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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14. RingSense: Pull in/Filter Calls based on Duration

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    57 votes

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    4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    
    

    Key benefits of this feature include:

    
    

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    
    

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Grace McMichael supported this idea  ·  Mar 26, 2024

15. Integration and/or App for SalesLoft

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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16. DND App status should be reflected on desk phone

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    299 votes

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    Planned  ·  97 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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18. Allow multiple supervisors to monitor a call simultaneously

    53 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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19. Table on the performance reports should be filtered when selecting site

    8 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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20. Add Dinosaur Emojis to RingCentral Chat

    169 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!