← RingCentral Ideas

Settings and activity

152 results found

  1. Actionable Insights - Did you know this about your business?

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  2. AI feedback should adapt with the role of the speaker & the type of meeting

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  3. AI tracking over time to see if coaching works

    8 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  4. Ability to add only a portion of a call to a Library folder.

    5 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  5. Ability to add a summary note to recordings saved in a Library

    10 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  6. Inbound Group SMS Text

    26 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  7. Click on sentiments and analysis and get deeper info on content

    3 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  8. Filter calls based on ODCR vs. ACR

    2 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  9. Assign Scorecards based on Team/Individual

    7 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Implemented  ·  AdminSushant Hiray (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.


    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US


    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Grace McMichael supported this idea  · 

  10. RingSense Dashboard based landing page to drive adoption and insight

    59 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  11. Report for overall AI Score out of a sum of calls/time period

    9 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  12. Add @mention into RingSense for feedback/Comment

    14 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  13. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    6 votes
    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  14. RingSense: Pull in/Filter Calls based on Duration

    57 votes
    4 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Grace McMichael supported this idea  · 

  15. Integration and/or App for SalesLoft

    6 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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  16. DND App status should be reflected on desk phone

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  17. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    292 votes
    Planned  ·  95 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  18. Allow multiple supervisors to monitor a call simultaneously

    50 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  19. Table on the performance reports should be filtered when selecting site

    8 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  20. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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