Settings and activity

53 results found

1. Scrape Missed Call Email to Match Contact for New Case

   2 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  May 8, 2025

2. RingCX IVR press path report

   16 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  May 5, 2025

3. Integrate Salesforce within the RC App

   4 votes

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   New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Apr 23, 2025

4. Restrict users from changing the profile picture

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Apr 8, 2025

5. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   25 votes

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   Needs More Information  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Apr 8, 2025

6. Allowing to answer RC app calls with the shortcut key even if its outside the RC app

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Mar 27, 2025

7. Filter by Voice/Digital Queue in RingSense for RingCX

   34 votes

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   4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant Hiray (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

   • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
   • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
   • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

   More details in the attached screenshots.

   
   

   Why this matters

   1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
   2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
   3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
   Jordan Fishman supported this idea  ·  Mar 26, 2025

8. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   66 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Mar 13, 2025

9. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

   11 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Mar 12, 2025

10. Reports or Audits of Paging groups usage

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Feb 28, 2025

11. Full Access User Visibility to Real-time DNC Integration Field

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jordan Fishman commented  ·  Feb 25, 2025  ·  Edit…  ·  Delete…

    Full Access User view

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    Jordan Fishman commented  ·  Feb 25, 2025  ·  Edit…  ·  Delete…

    Super Admin View

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    Jordan Fishman shared this idea  ·  Feb 25, 2025

12. see eachothers avialability while in queue

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan Fishman commented  ·  Feb 24, 2025  ·  Edit…  ·  Delete…

    Douglas Dynamics recently raised this matter as an ask to see if read-only queue visibility was possible for queue members vs queue managers. They are also asking that this feature/idea be implemented to ensure users can see who is available in the queue without the ability to disable members/queue status.

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    Jordan Fishman supported this idea  ·  Feb 24, 2025

13. Enable Teams Direct Routing 2.0 in bulk.

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jan 29, 2025

14. Logs that will show why the agents were logged out from the RingCX portal

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jan 23, 2025

15. Stop RingCX from logging out

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jan 23, 2025

16. Show True Caller ID vs BLF String

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jan 14, 2025

17. Count All Call Time as the Egaged Agent State

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Dec 30, 2024

18. Ability to Configure Standard Roles in RingSense for RingCX

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Dec 27, 2024

19. On Hook Mode WITH "hot" connection always on

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Nov 11, 2024

20. Auto-save voicemails in RingCX Workflows/IVRs

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    Needs More Information  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jordan Fishman shared this idea  ·  Oct 28, 2024