Settings and activity

54 results found

1. Add Ringtones when Requeuing in SPOG/RCX for RC App

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   Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Jun 16, 2025

2. Unable to fast forward or rewind while listening to call recordings

   8 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jordan Fishman commented  ·  May 19, 2025  ·  Edit…  ·  Delete…

   Team, pull up any recording in RingCX and try to scroll through the recording to any point. The toggle will simply go back to the beginning of the recording. You cannot freely scroll to any point in the call. Please identify what additional info is needed.

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   Jordan Fishman supported this idea  ·  May 19, 2025

3. Scrape Missed Call Email to Match Contact for New Case

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  May 8, 2025

4. RingCX IVR press path report

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  May 5, 2025

5. Integrate Salesforce within the RC App

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   Planned  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Jordan Fishman shared this idea  ·  Apr 23, 2025

6. Restrict users from changing the profile picture

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Apr 8, 2025

7. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Jordan Fishman supported this idea  ·  Apr 8, 2025

8. Allowing to answer RC app calls with the shortcut key even if its outside the RC app

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jordan Fishman supported this idea  ·  Mar 27, 2025

9. Filter by Voice/Digital Queue in RingSense for RingCX

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   4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

   • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
   • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
   • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

   More details in the attached screenshots.

   
   

   Why this matters

   1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
   2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
   3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
   Jordan Fishman supported this idea  ·  Mar 26, 2025

10. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    73 votes

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    Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Mar 13, 2025

11. Mass Delete Inbox/SPAM threads in RingCX/Engage Digital

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Mar 12, 2025

12. Reports or Audits of Paging groups usage

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Feb 28, 2025

13. Full Access User Visibility to Real-time DNC Integration Field

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Jordan Fishman commented  ·  Feb 25, 2025  ·  Edit…  ·  Delete…

    Full Access User view

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    Jordan Fishman commented  ·  Feb 25, 2025  ·  Edit…  ·  Delete…

    Super Admin View

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    Jordan Fishman shared this idea  ·  Feb 25, 2025

14. see eachothers avialability while in queue

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jordan Fishman commented  ·  Feb 24, 2025  ·  Edit…  ·  Delete…

    Douglas Dynamics recently raised this matter as an ask to see if read-only queue visibility was possible for queue members vs queue managers. They are also asking that this feature/idea be implemented to ensure users can see who is available in the queue without the ability to disable members/queue status.

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    Jordan Fishman supported this idea  ·  Feb 24, 2025

15. Enable Teams Direct Routing 2.0 in bulk.

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jan 29, 2025

16. Logs that will show why the agents were logged out from the RingCX portal

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jan 23, 2025

17. Stop RingCX from logging out

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jan 23, 2025

18. Show True Caller ID vs BLF String

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Jan 14, 2025

19. Count All Call Time as the Egaged Agent State

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Dec 30, 2024

20. Ability to Configure Standard Roles in RingSense for RingCX

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Jordan Fishman supported this idea  ·  Dec 27, 2024