Settings and activity

92 results found

1. Ability to Login/Logout from Call Queues on Desktop Phones

   28 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

3. Embed agent into RingEX

   50 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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4. Separate Directories in Multi-Site Environment

   56 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.

   45 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Allow Softphone to be after a desk phone is user's Ring Group

   23 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Allow admins to see and turn off users DND from ServiceWeb

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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8. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

   45 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Role/Permission for ordering billable items (numbers, users, devices, meetings)

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Ability to use AD group membership for SSO versus email

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Make Billing Currency a System Admin selectable attribute

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Ability to Route Contact Center calls back to RingEX Queues

    12 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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13. Ability to remove/hide users from the directory/contact list

    62 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. AI/NLU for Voice Bots (IVR)

    12 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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15. Remove the audible web chat noise when launching Service Web

    14 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. With Multi-site feature, need ability to rename Main site from 'company'

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Automate the provisioning of TAS Bypass Numbers

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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18. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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19. Position in Queue Announcement

    48 votes

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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20. Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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