← RingCentral Ideas

Settings and activity

22 results found

  1. Ability to set the "Press #" to "Do Nothing"

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Love Lyn shared this idea  · 

  2. Ability to Sync the details (ext. number & ext. name) of all RC extensions to MS Teams Direct Routing

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Love Lyn shared this idea  · 

  3. Remove the ability of the Global Office users to select their Global Office numbers as CLI for Common Phone if the country is not supported

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Love Lyn shared this idea  · 

  4. Allow Using the Hold Button on the Desk Phone

    37 votes
    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Love Lyn supported this idea  · 

  5. Audit Trail Enhancements

    207 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Love Lyn supported this idea  · 

  6. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

    20 votes
    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Love Lyn shared this idea  · 

  7. Video meeting Recordings on Archiver

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Love Lyn supported this idea  · 

  8. Preview of the Event Details on RC App Jupiter

    1 vote
    Future Consideration  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Love Lyn commented  · 

    With the current RC App Version: 20.3.30.250 Web, 20.3.30.2377 Windows, the user has to click on the event itself to view the event details. This behavior applies to events which run over multiple days.Expected Behavior:User should be able to details (end date of the events) without having to click on the event itself.Reason:Save extra clicks.

    Love Lyn shared this idea  · 

  9. Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Love Lyn shared this idea  · 

  10. Allow a super admin to view ALL support cases pertaining to the company

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Love Lyn commented  · 

    An option within the Custom User Role that allows a user to view the list of all support tickets raised within the company without setting the user to Super Admin.

  11. Option to Route the Callers to an Extension after nth time Invalid Key Pressed while in the IVR.

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Love Lyn shared this idea  · 

  12. Option to shorten the RC Webinar Invitation Link

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Love Lyn shared this idea  · 

  13. Show Toll-free minute usage in Service Web

    56 votes
    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Love Lyn commented  · 

    Currently, SW displays separate info for Included TF minutes and Purchased Calling Credits. The customer would like to have an option on SW to view the TOTAL TF min usage in a monthly basis.

  14. Shared Contact List with all users

    79 votes
    12 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Love Lyn commented  · 

    Support Case: 16249010
    UID: 1049009032
    Account Name: Pet Pacific
    Brand: ACO - AU
    POD: 15
    DLs: 28
    MRR: AUD 818.00 (USD 592.76)

  15. User Status Visibility when Messaging is Turned Off in the RC App

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  16. Include Daily maximum for int'l and paid outbound calls and Monthly maximum for int'l and paid outbound calls On Service Web's SMS Logs

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  17. New RingCentral - no date stamp for text messages from the day of

    113 votes
    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  18. Replace busy signal from carriers with announcement(s)

    12 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  19. Able to use a TFN as a valid contact phone for extensions

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  20. RingCentral App Contact Management Option: Remove a Guest or Block Email Domain

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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