Settings and activity

128 results found

1. Enhanced Handling of Direct Transfers with "Enable Voicemail on Transfer" Disabled

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Dec 10, 2024

2. Feature Enhancement Request: Lead Uploading/Management Testing in RingCX

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Nov 25, 2024

3. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Oct 23, 2024

4. Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Oct 14, 2024

5. Fax Cover Page using the Ringcentral App desktop

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Sep 3, 2024

6. Fax recipient information

   42 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Sep 3, 2024

7. Max Q Data in RingCX Custom Widget

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Franz Ferrey supported this idea  ·  Aug 23, 2024

8. call offers for the longest wait time

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Aug 15, 2024

9. Report DID's SMS campaign & SMS Status

   17 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Franz Ferrey shared this idea  ·  Aug 5, 2024

10. Wants to see the dial pad in the center of the screen

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 31, 2024

11. Call controls for RingCX calls with desk phone pairing

    61 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 30, 2024
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    Franz Ferrey commented  ·  Jul 30, 2024  ·  Edit…  ·  Delete…

    Need to be able to use the Hold Button on the user Desk phone for RingCX call backs

    -hold button on desk phones works properly for everything except for RingCX callbacks
    -current behavior of Hold buttons on RCX callbacks are it is playing wav files that is not setup on client/company's audio files; rather it plays it files under RCX's Global Audio Files

    Save Submitting...

12. RingEx Desktop App change functionality

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jul 25, 2024

13. Recover all Details for Deleted User

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Jun 17, 2024

14. Add The Ability To Send An Email For Answered Calls

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Apr 5, 2024

15. Feature to Enable: Only Super Admin Should Create Support Cases

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Franz Ferrey supported this idea  ·  Mar 26, 2024

16. Allow Giphy & Screen shots to be shared even if Upload from computer/mobile is disabled in File Sharing for the app

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Dec 29, 2021

17. Option to Disable "Choose How to Join Audio" pop-up for non-Ring Central Participants

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Jan 21, 2022

18. Disable Muted/Unmuted Audio Notifications

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Mar 4, 2022

19. Disabling App Messaging for Certain Users

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Dec 30, 2021

20. Add Team Members in-bulk in Glip/RC App

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Franz Ferrey shared this idea  ·  Mar 3, 2022