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Settings and activity

136 results found

  1. Simultaneous Ring option for Call Queues/Skill

    19 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Franz Ferrey shared this idea  · 

  2. Historical Reporting handle count for digital channels in RingCX

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Franz Ferrey supported this idea  · 

  3. separate call recording greeting per site

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Franz Ferrey commented  · 

    Just to add to this, it would be great to customize and disable/enable the Call Recording prompt per site.

    This would allow clients to setup the announcement depending on which state their site/group caters to.

    Franz Ferrey supported this idea  · 

  4. Analytics report for IVR key presses

    106 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Franz Ferrey supported this idea  · 

  5. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    12 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Franz Ferrey supported this idea  · 

  6. Mobile app as endpoint of RingCX

    39 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Franz Ferrey commented  · 

    Hello Team,

    I understand this is already "Under Review" but some accounts to need mobility from their users so that they could still answer calls via their mobile apps while performing tasks away from their desks.

    Thank you!

    Franz Ferrey supported this idea  · 

  7. Lock Ringtone Volume for Polycom

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Rooms & Devices  ·  Admin →
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    Franz Ferrey supported this idea  · 

  8. SMS Text Templates

    23 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Franz Ferrey commented  · 

    organizing SMS templates is essential for businesses to maintain consistency, save time, and ensure clear communication.

    Franz Ferrey supported this idea  · 

  9. Enhanced Handling of Direct Transfers with "Enable Voicemail on Transfer" Disabled

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Franz Ferrey supported this idea  · 

  10. Feature Enhancement Request: Lead Uploading/Management Testing in RingCX

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Franz Ferrey supported this idea  · 

  11. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Franz Ferrey supported this idea  · 

  12. Feature Enhancement Request: Total Hours/Log-in Time on Campaign Level in Historical Reports

    4 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Franz Ferrey supported this idea  · 

  13. Fax Cover Page using the Ringcentral App desktop

    6 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Franz Ferrey supported this idea  · 

  14. Fax recipient information

    42 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Franz Ferrey supported this idea  · 

  15. Max Q Data in RingCX Custom Widget

    2 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Franz Ferrey supported this idea  · 

  16. call offers for the longest wait time

    232 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Franz Ferrey shared this idea  · 

  17. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Franz Ferrey shared this idea  · 

  18. Wants to see the dial pad in the center of the screen

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Franz Ferrey supported this idea  · 

  19. Call controls for RingCX calls with desk phone pairing

    63 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Franz Ferrey supported this idea  · 
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    Franz Ferrey commented  · 

    Need to be able to use the Hold Button on the user Desk phone for RingCX call backs

    -hold button on desk phones works properly for everything except for RingCX callbacks
    -current behavior of Hold buttons on RCX callbacks are it is playing wav files that is not setup on client/company's audio files; rather it plays it files under RCX's Global Audio Files

  20. RingEx Desktop App change functionality

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Franz Ferrey supported this idea  · 
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