Settings and activity

71 results found

1. Searchable Call Tags in RingSense

   4 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob Davis shared this idea  ·  Nov 8, 2024

2. RingSense: Customizable Powerskill Benchmarks

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   19 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob Davis supported this idea  ·  Sep 12, 2024

3. RingSense: Modifying AI Scores

   5 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Rob Davis supported this idea  ·  Sep 12, 2024

4. Report for overall AI Score out of a sum of calls/time period

   7 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob Davis supported this idea  ·  Sep 12, 2024

5. Edit AI Metric Scores

   7 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Rob Davis supported this idea  ·  Sep 12, 2024

6. The ability to change the AI score

   11 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob Davis supported this idea  ·  Sep 12, 2024

7. Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab

   10 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob Davis supported this idea  ·  Sep 12, 2024

8. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

   24 votes

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   Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Rob Davis supported this idea  ·  Aug 2, 2024

9. Limit RCV recordings to certain individuals.

   5 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Rob Davis supported this idea  ·  Jul 23, 2024

10. RingSense FileVine Integration

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rob Davis shared this idea  ·  Jul 22, 2024

11. Ability to support multiple instances of a CRM/CRMs for one customer

    14 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob Davis supported this idea  ·  Apr 3, 2024

12. Spanish Support for RingSense Transcription and Translation (to English)

    21 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Rob Davis supported this idea  ·  Apr 3, 2024

13. Transcripts Copy and Paste Friendly

    3 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob Davis supported this idea  ·  Apr 3, 2024

14. RingSense Audit Trail

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob Davis supported this idea  ·  Apr 3, 2024

15. Ring Sense API Access

    19 votes

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    3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Rob Davis supported this idea  ·  Apr 3, 2024

16. Use a custom rule to direct call to specific number/IVR while in Single Level mode

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob Davis shared this idea  ·  Jul 8, 2020

17. Download and Print SMS Thread on RingCentral App

    10 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rob Davis commented  ·  Jul 26, 2021  ·  Edit…  ·  Delete…

    Customer would like the ability to print SMS threads to PDF for compliance purposes. These would be stored in their AMS360 CRM software. Their ask is to be able to click a print button and select a specific section of an SMS thread to print to PDF.The idea is already posted in the community ideas portal and has 107 voteshttps://ideas.ringcentral.com/ideas/ENTCOM-I-86

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18. Call control -- transfer calls by drag and drop

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Rob Davis shared this idea  ·  Jul 23, 2020

19. Ability to exclude internal calls from automatic call recording

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rob Davis shared this idea  ·  Feb 4, 2022

20. Integration with Genesys CC

    2 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rob Davis shared this idea  ·  Dec 13, 2023