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  1. 10 votes

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    Caroline Mouandjo supported this idea  · 
  2. 12 votes

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    Caroline Mouandjo supported this idea  · 
  3. 3 votes

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    Caroline Mouandjo shared this idea  · 
  4. 15 votes

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    Caroline Mouandjo supported this idea  · 
  5. 4 votes

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    Caroline Mouandjo supported this idea  · 
  6. 1 vote

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    Caroline Mouandjo shared this idea  · 
  7. 1 vote

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    Caroline Mouandjo shared this idea  · 
  8. 1 vote

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    Caroline Mouandjo shared this idea  · 
  9. 1 vote

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    Caroline Mouandjo shared this idea  · 
  10. 1 vote

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    Caroline Mouandjo shared this idea  · 
  11. 1 vote

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    Caroline Mouandjo shared this idea  · 
  12. 14 votes

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  13. 3 votes

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  14. 324 votes

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    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
  15. 3 votes

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  16. 5 votes

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  17. 128 votes

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    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
  18. 10 votes

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  19. 63 votes

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  20. 3 votes

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