← RingCentral Ideas

Settings and activity

21 results found

  1. Filter by User Groups

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Travis shared this idea  · 

  2. Enable ability to add call queues to templates for new users

    21 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Travis shared this idea  · 

  3. Conference Call: Drop/Remove individuals during call

    98 votes
    7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Travis shared this idea  · 

  4. Robocall number bulk blocking option

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Add an option to block one specific number for the entire company.

    22 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. I'd like to be able the schedule conference calls in the future

    41 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. toggle switch for queue hours

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Travis commented  · 

    Adding the ability to simply "turn the call center off" in the event of an emergency (i.e. fire drill, evacuation of premises, etc.) would be extremely beneficial. In the current state, should anything happen, I would assume changing the hours of operation would prevent calls from coming in but this has proved incorrect and our stats have suffered as a result.

  8. Remove completed tasks from queue, not delete.

    36 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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  9. Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  10. Single Sign-On for Support Site

    6 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Number instead of red dot for Windows desktop app chat notification

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  12. Option to remove a caller from the conference call and to see if the caller is still there

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  13. Add an audio tone for calls being transferred

    130 votes
    Planned  ·  26 comments  ·  Phone & Messaging  ·  Admin →
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  14. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    218 votes
    38 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Enable a true DND presence sync

    169 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Priority option for queues.

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  18. Have the option to use all numbers on the account as the outbound caller ID.

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  19. Allow Queues Business Hours to use Company Hours as a fast option

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Ability for agent to stay on the line after transferring to an external number.

    39 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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