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138 results found

  1. Unified status in Presence sync between MS Teams Embedded App and RC App

    39 votes

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    10 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    CatchAllVM supported this idea  · 

  2. Allow agents to place outbound calls in maxagent while on wrap up status

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    CatchAllVM supported this idea  · 

  3. Wrap Time / After Contact Work

    129 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    CatchAllVM supported this idea  · 

  4. More Available Codes

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    CatchAllVM supported this idea  · 

  5. Improvements to Realtime Dashboards

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  6. Warm Transfer Improvement

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    CatchAllVM supported this idea  · 

  7. Callback feature: add the ability for caller to record their name/message for support call back feature

    16 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    CatchAllVM supported this idea  · 

  8. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    CatchAllVM supported this idea  · 

  9. Add a checkbox in Presence for monitored calls on hold

    7 votes

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    1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  10. Contact Center - No Hold Music when truly "on hold"

    5 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  11. Manage multiple calls on hold

    4 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  12. Allow users to place call on hold to answer second incoming call

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  13. Allow Using the Hold Button on the Desk Phone

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    An error occurred while saving the comment
    CatchAllVM commented  · 

    this has become a problem with a customer that is a busy doctor's office. Using the phone to put a call on hold verses the CX agent client is reasonable in this environment. So far patients are hearing you have made some type of purchase and asking for CC information or the recording sounds like a video game. There hundreds of files in the global book.

    CatchAllVM supported this idea  · 

  14. Pin admin navigation menus

    5 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    CatchAllVM commented  · 

    this is very annoying and wastes time on CX

    CatchAllVM supported this idea  · 

  15. Presence Sync - RC App call status

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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  16. Looking to arrange HUD by Dept/group

    98 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    CatchAllVM commented  · 

    this is import especially if you are trying to migrate Mitel Connect customers. They are used to a contact panel that was easily sorted by first or last name AND they had a second tab that allow the end-user to create groups based their personal preference. It was easy to toggle back and forth between.

    CatchAllVM supported this idea  · 

  17. Ability to see if someone is having calls forwarded TO them

    23 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  18. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.


    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/


    CatchAllVM supported this idea  · 

  19. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Admin →
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  20. Enhance Agent States

    63 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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