Settings and activity

151 results found

1. Disable Call recording announcement

   61 votes

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   New  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

2. Ability to set desk phone admin password through admin portal.

   42 votes

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   New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

3. Audit Trail Enhancements

   275 votes

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   72 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Katherine supported this idea  ·  Nov 15, 2024

4. Show Toll-free minute usage in Service Web

   66 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

5. Give meaningful error message when trying to move number assigned to ring cx to inventory

   3 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

6. Auto answer management options separately for inbound and outbound calling

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   51 votes

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   Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

7. Sync RingCentral Desktop Application With RingCX

   298 votes

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   Planned  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

8. Custom callback prompts

   12 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 15, 2024

9. Sync RC status with Microsoft Office (Teams/Outlook)

   123 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPratyusha Mudrakarta (Senior Product Manager, Productivity, RingCentral) responded

   GA in 2H 2023. 

   User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   Katherine supported this idea  ·  Nov 8, 2024

10. Call Waiting for Teams Embedded App while on Teams call/meeting

    3 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 8, 2024

11. Sync Teams Status with RC Status

    32 votes

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    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 8, 2024

12. MS Teams embeddable app to choose default tab

    3 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Nov 8, 2024  ·  Edit…  ·  Delete…

    this listed in several ideas RC do you have an idea of when this will happen?

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    Katherine supported this idea  ·  Nov 8, 2024

13. Choose default Tab in Teams 2.0 Integration

    5 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Nov 8, 2024  ·  Edit…  ·  Delete…

    We use RC for Teams for most of my company and it is very frustrating not to set HUD and the a default when clicking on RC within Teams. It's a big complaint. I end up keeping both apps open for other reasons too.

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    Katherine supported this idea  ·  Nov 8, 2024

14. Unified status in Presence sync between MS Teams Embedded App and RC App

    40 votes

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    10 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 8, 2024

15. Allow agents to place outbound calls in maxagent while on wrap up status

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

16. Wrap Time / After Contact Work

    130 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

17. More Available Codes

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

18. Improvements to Realtime Dashboards

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

19. Warm Transfer Improvement

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024

20. Callback feature: add the ability for caller to record their name/message for support call back feature

    16 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Oct 14, 2024