← RingCentral Ideas

Settings and activity

140 results found

  1. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes
    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    CatchAllVM supported this idea  · 

  2. Enhance Agent States

    62 votes
    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    CatchAllVM supported this idea  · 

  3. Position in Queue Announcement

    49 votes
    Implemented  ·  7 comments  ·  RingCX » Other  ·  Admin →
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    CatchAllVM commented  · 

    this would be important to Mitel ECC customer on UC and UCaaS platforms because it is a feature that is currently available.

    CatchAllVM supported this idea  · 

  4. Ring the members while in a call

    9 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    CatchAllVM commented  · 

    you can do this with a ring group - using a video profile (free) and create a ring group with those users. as long as the video profile routes to EX users it you won't have charges. this what a RC project manager recommended to me if I needed multiple calls to ring in and allow the receptionist to put a call on hold and answer the next call. (you have to line appearances too for 3 or more calls) if using the handset.

  5. Voicemail Escalation

    8 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    CatchAllVM commented  · 

    this was a problem with my last partner and I am having the same issue with my new partner. There are still a lot of ShoreTel and Mitel Connect UC customers that use this feature. It would make transitions easier.

    CatchAllVM supported this idea  · 

  6. RingDown (Autodial) for Mitel 485

    5 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    CatchAllVM commented  · 

    this should be on all 400 series phones and 6900 series from MITEL. this will help with Migrating customer over to Ring with few issues or changes.

    CatchAllVM supported this idea  · 

  7. Add 933 dialing support to allow for testing of our 911 Notifications

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    CatchAllVM supported this idea  · 

  8. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    CatchAllVM supported this idea  · 

  9. Automated Phone Payment IVR Integration

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    CatchAllVM supported this idea  · 

  10. Multi-site Forward all Company Call on Mobile App

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    CatchAllVM shared this idea  · 

  11. Partner Account Management

    24 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    CatchAllVM supported this idea  · 

  12. Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone

    35 votes
    Planned  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  13. Add an option to turn off auto answer when connected to Bluetooth

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. RingCentral App for Apple Watch

    50 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Increasing Paging Only group to more than 25 devices

    97 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Idle behavior shows users offline even though they are available and logged into RC.

    142 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Unable to release an individual line during a 3-person call.

    28 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Select which monitored users ring on your phone.

    25 votes
    2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Account-Wide Holiday Settings and/or Holiday Templates

    241 votes
    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Custom Template for Holiday Greetings

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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