Settings and activity

62 results found

1. Social Media Comment Threads - Lock Ability

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Steve Mueller supported this idea  ·  Aug 15, 2025

2. Reporting Capability on IVR Menu for key presses

   94 votes

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve Mueller supported this idea  ·  Aug 14, 2025

3. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   22 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Steve Mueller supported this idea  ·  Jul 15, 2025

4. Wrap Time / After Contact Work

   170 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Steve Mueller supported this idea  ·  Jul 15, 2025

5. Individual contact listings per site code

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve Mueller supported this idea  ·  Jul 15, 2025

6. Sync RingCentral Desktop Application With RingCX

   330 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Steve Mueller supported this idea  ·  Jun 12, 2025

7. Support for SSO across multiple Entra ID tenants.

   150 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve Mueller supported this idea  ·  Jun 2, 2025

8. transfer

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   70 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Steve Mueller supported this idea  ·  May 8, 2025
   Steve Mueller shared this idea  ·  Mar 31, 2025

9. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   37 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Steve Mueller shared this idea  ·  Apr 2, 2025

10. Warm Transfer for RingCentral Salesforce

    13 votes

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    Implemented  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  Mar 5, 2025

11. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    93 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  Mar 3, 2025

12. Report of Users on a User Template

    25 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  Feb 6, 2025

13. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  Nov 20, 2024

14. Delete All option for Voicemail

    17 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  Nov 7, 2024

15. Ability to disable pop up on the incoming call using RingCentral app

    104 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  Oct 11, 2024

16. Outbound Caller ID Drop-down Alphabetical

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  Sep 3, 2024

17. Download Voicemail Recordings from Admin Portal

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  Jul 30, 2024

18. Daily Filter in Dashboards

    8 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  May 30, 2024

19. Voicemail Setting Permission for custom role

    36 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  May 1, 2024

20. Include "Microphone" and "Speaker" in MOS call card for phone calls

    16 votes

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    1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Steve Mueller supported this idea  ·  Apr 30, 2024