Settings and activity

55 results found

1. Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Apr 8, 2026

2. Custom Emojis

   76 votes

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   Under Review  ·  28 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Mar 6, 2026

3. Add time based variable to holiday configuration

   64 votes

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   Future Consideration  ·  17 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Feb 5, 2026

4. Shorten RingCX Historical Report Refresh Time Rate

   22 votes

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   Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Jan 16, 2026

5. Increase Data Retention of Analytics

   114 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Kim supported this idea  ·  Jan 12, 2026

6. Allow ability to set specific hours for Holidays

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Jan 7, 2026

7. Restrict my agents from seeing the "New messages" inbox

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Dec 31, 2025

8. Restrict permission to view digital access.

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   2 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   "customize the visibility of the message bar on a per-user basis on RingCx"

   Do you meant restrict access to the search bar? or restrict access to the "All messages" tab completely or something else?

   Kim supported this idea  ·  Dec 31, 2025

9. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   16 votes

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   New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Dec 30, 2025

10. Add filter for Holiday 'Queue is Open' System Alerts

    88 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Dec 17, 2025

11. Salesforce Integration Call Disposition Subject Default

    5 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Dec 16, 2025

12. Simultaneous Ring option for Call Queues/Skill

    19 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Dec 1, 2025

13. Cancelling a requeued call

    45 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Nov 3, 2025

14. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    23 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Nov 3, 2025

15. RCX - ability to disconnect the 3rd party when using transfer or requeue

    10 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Nov 3, 2025

16. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    128 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 26, 2025

17. Allowing agents to solve digital interactions from folder view with a manual pull.

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 22, 2025

18. Give users ability to use the company main fax line number as their Fax caller ID.

    18 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 30, 2024

19. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 18, 2024

20. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

    31 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 14, 2024