Settings and activity

40 results found

1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   72 votes

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   Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kim Linsenmann supported this idea  ·  Aug 26, 2025

2. Allowing agents to solve digital interactions from folder view with a manual pull.

   12 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kim Linsenmann supported this idea  ·  Aug 22, 2025

3. Give users ability to use the company main fax line number as their Fax caller ID.

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kim Linsenmann supported this idea  ·  Sep 30, 2024

4. Improve "Security Notice from RingCentral" Emails

   45 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim Linsenmann supported this idea  ·  Sep 18, 2024

5. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

   27 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim Linsenmann supported this idea  ·  Aug 14, 2024

6. Delete just recordings from the call logs instead of deleting the calls

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kim Linsenmann supported this idea  ·  Aug 14, 2024

7. More granular permissions for users

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim Linsenmann supported this idea  ·  Aug 14, 2024

8. Granular User Management Permissions

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kim Linsenmann supported this idea  ·  Aug 14, 2024

9. Disable Call Logs Delete for ALL users/managers/everyone.

   4 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Kim Linsenmann supported this idea  ·  Aug 14, 2024

10. Ability to retrieve deleted calls

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Aug 14, 2024

11. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    38 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Aug 7, 2024

12. Select Caller ID

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Aug 7, 2024

13. Disable inbound faxes

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Aug 5, 2024

14. Prevent users from downloading marketplace apps

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Jun 14, 2024

15. Only Admins can add 3rd Party Apps

    9 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Jun 14, 2024

16. Disable Third Party Apps Jupiter Desktop

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Jun 14, 2024

17. Call Log Filter By Time

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Mar 25, 2024

18. Call Log - Detailed view to show all the available pages (and the end page) on the bottom right of the page

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Mar 25, 2024

19. Change fax subject line for fax to email

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim Linsenmann supported this idea  ·  Mar 4, 2024

20. Ability to play default ringing or hold music rather than RC client's hold music

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kim Linsenmann shared this idea  ·  Jul 26, 2023