Settings and activity

55 results found

1. Consolidate Redundant "After Call Work" (ACW) States in Agent Reporting

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Kim shared this idea  ·  Apr 8, 2026

2. Custom Emojis

   76 votes

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   Under Review  ·  28 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Mar 6, 2026

3. Add time based variable to holiday configuration

   61 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Feb 5, 2026

4. Shorten RingCX Historical Report Refresh Time Rate

   21 votes

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   Under Review  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Jan 16, 2026

5. Increase Data Retention of Analytics

   54 votes

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   Future Consideration  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Jan 12, 2026

6. Allow ability to set specific hours for Holidays

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Jan 7, 2026

7. Restrict my agents from seeing the "New messages" inbox

   3 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Dec 31, 2025

8. Restrict permission to view digital access.

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   2 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   "customize the visibility of the message bar on a per-user basis on RingCx"

   Do you meant restrict access to the search bar? or restrict access to the "All messages" tab completely or something else?

   Kim supported this idea  ·  Dec 31, 2025

9. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   15 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Dec 30, 2025

10. Add filter for Holiday 'Queue is Open' System Alerts

    87 votes

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    New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Dec 17, 2025

11. Salesforce Integration Call Disposition Subject Default

    5 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Dec 16, 2025

12. Simultaneous Ring option for Call Queues/Skill

    18 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Dec 1, 2025

13. Cancelling a requeued call

    43 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Nov 3, 2025

14. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    22 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Nov 3, 2025

15. RCX - ability to disconnect the 3rd party when using transfer or requeue

    9 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Nov 3, 2025

16. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    123 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 26, 2025

17. Allowing agents to solve digital interactions from folder view with a manual pull.

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 22, 2025

18. Give users ability to use the company main fax line number as their Fax caller ID.

    16 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 30, 2024

19. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Sep 18, 2024

20. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

    31 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 14, 2024