Settings and activity

44 results found

1. Simultaneous Ring option for Call Queues/Skill

   14 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Dec 1, 2025

2. Cancelling a requeued call

   31 votes

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   Under Review  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Nov 3, 2025

3. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

   20 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Nov 3, 2025

4. RCX - ability to disconnect the 3rd party when using transfer or requeue

   9 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Nov 3, 2025

5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   102 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Aug 26, 2025

6. Allowing agents to solve digital interactions from folder view with a manual pull.

   15 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Aug 22, 2025

7. Give users ability to use the company main fax line number as their Fax caller ID.

   11 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 30, 2024

8. Improve "Security Notice from RingCentral" Emails

   45 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Sep 18, 2024

9. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

   30 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kim supported this idea  ·  Aug 14, 2024

10. Delete just recordings from the call logs instead of deleting the calls

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 14, 2024

11. More granular permissions for users

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 14, 2024

12. Granular User Management Permissions

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 14, 2024

13. Disable Call Logs Delete for ALL users/managers/everyone.

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 14, 2024

14. Ability to retrieve deleted calls

    30 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 14, 2024

15. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    40 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 7, 2024

16. Select Caller ID

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 7, 2024

17. Disable inbound faxes

    20 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Aug 5, 2024

18. Prevent users from downloading marketplace apps

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 14, 2024

19. Only Admins can add 3rd Party Apps

    9 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 14, 2024

20. Disable Third Party Apps Jupiter Desktop

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Kim supported this idea  ·  Jun 14, 2024