Settings and activity
11 results found
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1 vote
Cole Devitt
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5 votesCole Devitt
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4 votesCole Devitt
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27 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently planning and under development. No specific release date available yet.Cole Devitt
shared this idea
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473 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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220 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
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377 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
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29 votes
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13 votes
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53 votes
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95 votes
Right now, all calls not picked up or answered elsewhere are logged as a missed call on each extension in a given queue, and also to the Yealink desk phones we use as a missed call notification that makes the light blink as if there is action needed.This is confusing for staff as there is no way to know which call was missed (and thus requires a call back) and which call was answered by someone else in that queue (and thus requires no action). Staff are returning "missed calls" only to find that someone else in the company already spoke with that person.My suggestion is that queue calls that were picked up by someone else be labeled "Missed call, answered by X)" or "Missed call, answered elsewhere". Or alternatively, just not show a call as missed if someone else answered it, because from the perspective of the organization as a whole, if the call is answered it is certainly not missed.Thank you!