Settings and activity

28 results found

1. Archive chat groups in Ring Central app

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Lisa shared this idea  ·  Sep 9, 2026

2. RNA State Duration option

   21 votes

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   New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Aug 27, 2026

3. Last Agent Routing with Digital Queues

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lisa commented  ·  Aug 5, 2026  ·  Edit…  ·  Delete…

   This is effecting a current rollout for THR Properties (aka. Invitation Homes), with 16 different email channels.

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   Lisa supported this idea  ·  Aug 5, 2026

4. Maintaining Cohesive Threads with Individual Customers

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   If the following options are checked:

   • Threading heuristics
   • Common ancestors threading

   Then replies to the same thread should be aggregated to the same thread and conversation will be reopened

   Please provide examples (thread id) if this is not the case

   Lisa supported this idea  ·  Aug 5, 2026

5. RingCX Enhanced SLA configuration

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   6 votes

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   Under Review  ·  5 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lisa commented  ·  Jul 22, 2026  ·  Edit…  ·  Delete…

   The current state is negatively affecting the account Cornell Scott Hill and this enhancement would address their concerns

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   Lisa supported this idea  ·  Jul 21, 2026

6. call offers for the longest wait time

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  May 21, 2026

7. attach images in video calls

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Lisa shared this idea  ·  Apr 2, 2026

8. Add PO Field to Admin portal for purchases made via portal

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lisa shared this idea  ·  Feb 6, 2026

9. requeue

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Jan 5, 2026

10. Pause Automatic Call Recording

    41 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Nov 25, 2025

11. Automatic Call Recording Pause When Agents Begin Payment Collection (PCI Auto-Protection)

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Nov 25, 2025

12. RingSense: Ability to export "Next Steps" on a CSV or PDF file

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Lisa commented  ·  Apr 29, 2025  ·  Edit…  ·  Delete…

    Would love this! I'm a PM who needs to be able to quickly copy/paste or download action items for my notes. I can't even select them to copy/paste and there's no option to download.

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    Lisa supported this idea  ·  Apr 29, 2025

13. Move from generic email profile to existing or new Customer Profile

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Mar 19, 2025

14. default virtual background options

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

    Meeting participants can choose from 25 premium virtual backgrounds across five themes — Minimal, Modern Office, Nature, Cozy, and Futuristic — in the RingCentral app on desktop and mobile. A customer-facing article for the refreshed set is in progress.

    
    

    Lisa shared this idea  ·  Mar 11, 2025

15. Auto-Assign Managers in RingSense

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Sep 13, 2024

16. Unified status in Presence sync between MS Teams Embedded App and RC App

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    11 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Jun 17, 2024

17. Presence Ring/No Ring option for each key

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lisa supported this idea  ·  Mar 27, 2024

18. UI Suggestion: Call and Hang up buttons to be re-positioned

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Lisa shared this idea  ·  Mar 22, 2024

19. history of direct messages

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lisa shared this idea  ·  Feb 8, 2023

20. Ability for another meeting attendee to record a meeting in the host's absence

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Lisa shared this idea  ·  Jul 20, 2023