← RingCentral Ideas

Settings and activity

16 results found

  1. Move from generic email profile to existing or new Customer Profile

    23 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Lisa supported this idea  · 

  2. default virtual background options

    10 votes
    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Lisa shared this idea  · 

  3. Auto-Assign Managers in RingSense

    2 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Lisa supported this idea  · 

  4. Unified status in Presence sync between MS Teams Embedded App and RC App

    30 votes
    5 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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    Lisa supported this idea  · 

  5. Presence Ring/No Ring option for each key

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Lisa supported this idea  · 

  6. UI Suggestion: Call and Hang up buttons to be re-positioned

    3 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Lisa shared this idea  · 

  7. history of direct messages

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Lisa shared this idea  · 

  8. Ability for another meeting attendee to record a meeting in the host's absence

    3 votes
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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    Lisa shared this idea  · 

  9. New message indicator on collapsed file folder

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Lisa commented  · 

    I have multiple folders for customer projects with multiple group chats of various kinds under each one. (see attached snippet). Each morning I have to expand each folder to be able to see all of the chat groups under each one, to check for any new messages. During the day these folders condense again (and I'm not sure what the trigger is that is causing them to condense) - and then I have to go through and manually expand them all again. The reason I want them to stay expanded is so that I can see if there's new messages. If I'm not 'at mentioned', but there is a new note added to one of underlying chat groups, the chat group name is BOLD, but I can't tell that if the folder is condensed. I would prefer to keep them all expanded unless I manually click to condense the folder -- OR -- another way to combat this issue is to have some sort of indicator on the condensed file folder line so that I know if there are any new messages in any of the underlying chat groups and then I don't mind keeping them condensed and just expanding the folder when I see there's a new message. (that may actually be more ideal, to save space)

    Lisa shared this idea  · 

  10. Account-Wide Holiday Settings and/or Holiday Templates

    233 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  11. Allow assigning a host before the meeting starts

    9 votes
    Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Admin →
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  12. Folders for the "Text" or SMS messaging tab on the Ring Central Desktop App

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  13. Automatically sort teams within folders so teams with recent messages at the top.

    15 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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  14. attach files in a chat while in a video meeting

    33 votes
    Under Review  ·  2 comments  ·  Events & Video » Webinar  ·  Admin →
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  15. Save Custom Status for Quick Access

    13 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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