← RingCentral Ideas

Settings and activity

55 results found

  1. Drag and drop teams/people into folders

    39 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  2. Give customers the ability to disable the rating of the quality of RCV meetings

    9 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  3. Allow supervisor to move agent into available status.

    13 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  4. WhatsApp Outbound API

    15 votes
    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  5. Microsoft Teams to ring first in call handling

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  6. Ability to Route Contact Center calls back to RingEX Queues

    12 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  7. Ability to remove/hide users from the directory/contact list

    62 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)

    22 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  9. RCV integration with RingCentral Contact Center

    7 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. Build an Agent Console for RCCC that is embedded into RCV

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  11. Reduce the Desktop Real Estate Required for the RC App

    35 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  12. AI/NLU for Voice Bots (IVR)

    11 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  14. Export Reports to Google Sheets

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

  15. RingEX PCI Compliance

    19 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
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