Settings and activity

86 results found

1. RingCX Analytics Report - Agent Name, Email Address, Status (Active or Inactive)

   9 votes

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jedannie supported this idea  ·  Feb 12, 2025

2. Ability to Route Contact Center calls back to RingEX Queues

   12 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Feb 12, 2025

3. Feature Request – Ability to Broadcast Updated Number Location

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jan 29, 2025

4. Feature Request: Enhanced Support for Deskphones in User Settings Templates

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jan 28, 2025

5. Super Admin should be able to access voicemail recordings using the Call log report

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   12 votes

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   0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Jan 22, 2025

6. Temporarily disable licenses

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Dec 24, 2024

7. Ringcentral system to access the customer deskphones interface remotely

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Dec 19, 2024

8. Ability to call short code numbers such as 311

   29 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Dec 2, 2024

9. Automatically disconnect the RC App from Max Agent when call ends.

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jedannie supported this idea  ·  Nov 26, 2024

10. Restrict Email Updates to Authorized Domains in User Profile

    13 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Nov 14, 2024

11. Disable auto launch app using script

    9 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Nov 12, 2024

12. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Nov 5, 2024

13. Agent sign in time on real time dashboard

    4 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Oct 16, 2024

14. IVR Key Press Identifier

    10 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Oct 3, 2024

15. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    8 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Sep 30, 2024

16. Merging call Auto Recording on Transfer and Conference calls

    8 votes

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    1 comment  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Sep 30, 2024

17. Disable RC app status of DND for non admin.

    14 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Sep 27, 2024

18. Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Sep 23, 2024

19. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    128 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Sep 12, 2024

20. Announce error message instead of busy or engaged tone when a dialed number is disconnected or unavailable

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jedannie supported this idea  ·  Sep 11, 2024