Settings and activity

290 results found

1. Add Session timeout for RingCX user

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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2. Improvements to Realtime Dashboards

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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3. Salesforce Integration: SLA Hit/Miss and SLA Answer Rate

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 8, 2024

4. Salesforce Integration: Call Result Field Porting

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Nov 8, 2024

5. Agent to Agent Transfers in SMS and Engaged Digital Messaging

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   Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 29, 2024

6. Add ability to pull call waiting in queue

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 9, 2024

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

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   Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Oct 8, 2024

8. Option to Download Call Queue Setting

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 26, 2024

9. Outbound Caller ID Drop-down Alphabetical

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Sep 3, 2024

10. Disable DTMF Codes/Shortcuts

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Jul 3, 2024

11. Allow Administrator to disable "Auto-answer call" feature

    112 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Jun 11, 2024

12. RingCentral App Compatibility with Azure Virtual Desktop

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  Jun 6, 2024

13. Daily Filter in Dashboards

    8 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 30, 2024

14. reports in modern formats .xlsx

    7 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 23, 2024

15. Add physical addresses to reports as a tab

    12 votes

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    1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 16, 2024

16. Allow transfers directly to the dial by name directory

    27 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 15, 2024

17. Admin role to have ability to log out agents

    7 votes

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    0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 15, 2024

18. Having the ability to search contacts via company name using RingCentral Unified app

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 14, 2024

19. Upvoting System for Questions in Team Chats

    6 votes

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    0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 14, 2024

20. HUD status is not based on the Message side of the App

    11 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    AdminSky (Technical Account Manager 2, RingCentral) supported this idea  ·  May 7, 2024