Settings and activity

9 results found

1. Please add other international numbers where audio conference is available

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Tester Account shared this idea  ·  May 22, 2023

2. meeting link to be sent via email not visible to everyone

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Tester Account shared this idea  ·  Aug 7, 2023

3. Customer wanted their users to be able to answer calls from queue even if they are engage in a call

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Tester Account commented  ·  Aug 28, 2023  ·  Edit…  ·  Delete…

   Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.

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4. click to dial from google sheet with client's address for verification

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Tester Account shared this idea  ·  Oct 26, 2023

5. filtering analytics report per number on one user extension

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Tester Account shared this idea  ·  Nov 7, 2023

6. Allow overlap custom rule from main number and user extension

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Tester Account shared this idea  ·  Dec 29, 2023

7. Automatic Select of Caller ID based on Area Code

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Tester Account shared this idea  ·  Nov 30, 2023

8. Ability to change Company Main number type to Voice only

   29 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Ability to answer more than 1 call from a call queue.

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   
   

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.