Customer wanted their users to be able to answer calls from queue even if they are engage in a call
The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.
5
votes
Lyka
shared this idea
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Angelo Cuenco
commented
The customer wants to use the call pick up even if the call is being routed to the call queue.
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Tester Account
commented
Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.