Settings and activity

53 results found

1. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Nov 22, 2024

2. Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile

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   Geraldine shared this idea  ·  Nov 21, 2024

3. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

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   Geraldine shared this idea  ·  Nov 20, 2024

4. Ability to see the caller ID number in the queue using the RingCX Real time Analytics dashboard

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   Geraldine shared this idea  ·  Nov 20, 2024

5. The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link

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   Needs More Information  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Nov 7, 2024

6. bulk factory or password reset the phone devices

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Sep 25, 2024

7. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Sep 12, 2024

8. Ability to add a custom configuration on third-party phones

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   Geraldine shared this idea  ·  Sep 6, 2024

9. Disable the option to enter an extension while the prompt is playing

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Aug 22, 2024

10. Be able to update Name of CCRN Numbers via API using the Admin portal page

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    Geraldine shared this idea  ·  Aug 20, 2024

11. Option to configure the RingCentral Pulse for Contact Center like a desk phone.

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    Geraldine shared this idea  ·  Jul 26, 2024

12. The customer wants an option to select the number assigned to different sites, and queues to set as an outbound caller ID

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    Geraldine shared this idea  ·  Jul 18, 2024

13. calendar for holidays

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jul 11, 2024

14. The Customer would like to have the option to hide the number showing on the upper left of the Cisco Phone

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    Geraldine shared this idea  ·  Jun 12, 2024

15. Ability to share the access to reassign the created role by the Super Admin using the RingCX platform.

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    Geraldine shared this idea  ·  Jun 6, 2024

16. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

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    Geraldine supported this idea  ·  Jun 6, 2024

17. Multiple phone numbers field for RingCX lead list

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    Geraldine supported this idea  ·  Jun 6, 2024

18. RingCX -- Make Dispositions Optional

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    Geraldine supported this idea  ·  Jun 6, 2024

19. RingCx Reporting Including Data from Agent Script Custom Field

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

20. Make voice transcripts visible to agents in RingCX

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    Geraldine supported this idea  ·  Jun 6, 2024