← RingCentral Ideas

Settings and activity

90 results found

  1. Dashboard outbound manula

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  2. Make voice transcripts visible to agents in RingCX

    16 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  3. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

    8 votes
    Under Review  ·  4 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Geraldine shared this idea  · 

  4. Integration of DMELink with RingCX

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Geraldine shared this idea  · 

  5. Be able to download RCX call recording using the RingSense portal

    1 vote
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Geraldine shared this idea  · 

  6. RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Geraldine shared this idea  · 

  7. Outbound Caller ID Limitations

    24 votes
    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Geraldine supported this idea  · 

  8. French Canadian language support

    29 votes
    1 comment  ·  RingSense & AI » Other  ·  Admin →
    How important is this to you?
    Geraldine supported this idea  · 

  9. Be able to use the disposition filter in the RingSence portal.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Geraldine shared this idea  · 

  10. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Geraldine shared this idea  · 

  11. The outbound caller ID number in RingCX should be synchronized with the RingEX dialer.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine shared this idea  · 

  12. Ability to utilize the same functionality across both the RingCX internal features and the RingCX phone directory

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine shared this idea  · 

  13. An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine shared this idea  · 

  14. Call log report feature on the desk phone

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Geraldine shared this idea  · 

  15. Ability to assign the number as CCRN using the Admin portal.

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Geraldine shared this idea  · 

  16. There are no restrictions on users accessing the fax extension.

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Geraldine shared this idea  · 

  17. Option to retrieve deleted recorded calls

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Geraldine shared this idea  · 

  18. Recorded RingCentral Meeting (Zoom) should be available in the admin portal

    1 vote
    New  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Admin →
    How important is this to you?
    Geraldine shared this idea  · 

  19. SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

    1 vote
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Geraldine shared this idea  · 

  20. SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

    1 vote
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Geraldine shared this idea  · 
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