← RingCentral Ideas

Settings and activity

82 results found

  1. The customer wanted to remove restrictions and limitations of Park location extensions

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine shared this idea  · 

  2. Call Park Location Limit increase

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Geraldine supported this idea  · 

  3. RingCX Emails should be coming in the queue in time order or in date

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine shared this idea  · 

  4. Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
    How important is this to you?
    Geraldine shared this idea  · 

  5. Comprehensive report that matches the total figures from both the inbound queue and agent activity interaction reports.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine shared this idea  · 

  6. The customer wanted to use ATA as a paging device and to be added in a paging group.

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine shared this idea  · 

  7. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine shared this idea  · 

  8. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    53 votes
    Planned  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Geraldine supported this idea  · 

  9. Ability to disable pop up on the incoming call using RingCentral app

    64 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Geraldine supported this idea  · 

  10. Ability to Disable Changing of Caller ID from RingCentral App

    9 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Geraldine supported this idea  · 
    An error occurred while saving the comment
    Geraldine commented  · 

    Disable the option to choose outbound caller ID on the RingCentral app.
    The customer doesn't want her agent to have the option to choose an outbound caller ID number using the RingCentral app.

  11. to have a +1 option for caller ID number

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Geraldine supported this idea  · 

  12. Send messages to multiple recipients using RingCX application

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine shared this idea  · 

  13. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

    5 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Geraldine supported this idea  · 

  14. Option to deauthorize all softphone devices using the Admin portal instead of manually deauthorizing the device on the user's profile

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Geraldine shared this idea  · 

  15. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Geraldine shared this idea  · 

  16. Ability to see the caller ID number in the queue using the RingCX Real time Analytics dashboard

    1 vote
    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Geraldine shared this idea  · 

  17. The customer wanted to know if there is an option to enter a code before accessing the RingCX recorded link

    1 vote
    Needs More Information  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Geraldine shared this idea  · 

  18. bulk factory or password reset the phone devices

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Geraldine supported this idea  · 

  19. Simplified option to set up Holiday rule for RingCentral Service Web and RingCX portal

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Geraldine shared this idea  · 

  20. Ability to add a custom configuration on third-party phones

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Geraldine shared this idea  · 
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