Settings and activity

100 results found

1. RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  May 26, 2025

2. Outbound Caller ID Limitations

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   New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  May 20, 2025

3. French Canadian language support

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   1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

   Geraldine supported this idea  ·  May 13, 2025

4. Be able to use the disposition filter in the RingSence portal.

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  May 9, 2025

5. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 30, 2025

6. The outbound caller ID number in RingCX should be synchronized with the RingEX dialer.

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 29, 2025

7. Ability to utilize the same functionality across both the RingCX internal features and the RingCX phone directory

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 16, 2025

8. An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 11, 2025

9. Call log report feature on the desk phone

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 10, 2025

10. Ability to assign the number as CCRN using the Admin portal.

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 9, 2025

11. There are no restrictions on users accessing the fax extension.

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 8, 2025

12. Option to retrieve deleted recorded calls

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 2, 2025

13. Recorded RingCentral Meeting (Zoom) should be available in the admin portal

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    New  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 1, 2025

14. Ability to forward SMS from the RingEx platform to the RingCX platform

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 28, 2025

15. Ability to add an alternative email from the support case portal when creating a case.

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 26, 2025

16. Add an option to display the user's name for internal calls setting through the Web portal

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 26, 2025

17. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

    Geraldine shared this idea  ·  Mar 20, 2025

18. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 17, 2025

19. RingCX Time Based Callback-in-Queue Offering

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Mar 14, 2025

20. Option for customer to Opt out or delay of any firmware updates for Mitel phones from RC

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 11, 2025