Settings and activity

102 results found

1. Make voice transcripts visible to agents in RingCX

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 12, 2025

2. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

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   Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Jun 9, 2025
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   Geraldine commented  ·  Mar 31, 2025  ·  Edit…  ·  Delete…

   SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

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3. RingCX Digital chat_Disable the "ding sound/sound notification" on the customer's browser.

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   New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  May 26, 2025

4. Outbound Caller ID Limitations

   33 votes

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   New  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  May 20, 2025

5. French Canadian language support

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  Eugene responded

   See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

   Geraldine supported this idea  ·  May 13, 2025

6. Be able to use the disposition filter in the RingSence portal.

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  May 9, 2025

7. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 30, 2025

8. The outbound caller ID number in RingCX should be synchronized with the RingEX dialer.

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 29, 2025

9. Ability to utilize the same functionality across both the RingCX internal features and the RingCX phone directory

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Geraldine shared this idea  ·  Apr 16, 2025

10. An option to hide or disable the ability to transfer calls to a RingEX number or extension within the RingCX platform

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 11, 2025

11. Call log report feature on the desk phone

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 10, 2025

12. Ability to assign the number as CCRN using the Admin portal.

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 9, 2025

13. There are no restrictions on users accessing the fax extension.

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 8, 2025

14. Option to retrieve deleted recorded calls

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 2, 2025

15. Recorded RingCentral Meeting (Zoom) should be available in the admin portal

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    New  ·  0 comments  ·  Events & Video » Legacy Meetings (RCM)  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 1, 2025

16. Ability to forward SMS from the RingEx platform to the RingCX platform

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 28, 2025

17. Ability to add an alternative email from the support case portal when creating a case.

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 26, 2025

18. Add an option to display the user's name for internal calls setting through the Web portal

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 26, 2025

19. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCentral) responded

    This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

    Geraldine shared this idea  ·  Mar 20, 2025

20. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 17, 2025