Settings and activity

61 results found

1. Engage Digital - Automatic Refresh toggle for Inbox view

   2 votes

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   0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 9, 2024

2. Internal chat for supervisors and agents

   30 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMichelle Jenkins (Solutions Engineer, Product Interlock, RingCentral) responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Daniel supported this idea  ·  Jul 9, 2024

3. RCX - UX - customize buttons - fonts - position - icon

   9 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Jul 9, 2024

4. dashboards data refresh time

   36 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Jul 9, 2024

5. Percent calculation with filters - Business Analytics

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   18 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 8, 2024

6. WCAG (Web Content Accessibility Guidelines)

   31 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 5, 2024

7. Enhance Agent States

   35 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 4, 2024

8. Analytics - ability to add calls routed to message only extension or announcement only extension.

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 4, 2024

9. In-Queue-Callback Number Restriction To Prevent Misuse

   20 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel commented  ·  Jul 3, 2024  ·  Edit…  ·  Delete…

   A Must have !!

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   Daniel supported this idea  ·  Jul 3, 2024

10. Presence sync bidirectional visual delay

    23 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jul 2, 2024  ·  Edit…  ·  Delete…

    critical, an issue that is regularly reported by our customers.

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    Daniel supported this idea  ·  Jul 2, 2024

11. Automatic bidirectional message translation in RingEX based on a users regional settings

    17 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jun 13, 2024  ·  Edit…  ·  Delete…

    great Idea, and in line with the AI transition of our products

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    Daniel supported this idea  ·  Jun 13, 2024

12. Change agent state through Max Supervisor

    105 votes

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    Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  May 24, 2024
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    Daniel commented  ·  May 23, 2024  ·  Edit…  ·  Delete…

    this is a basic crucial for supervisors, for all projects I'm dealing with, customers are asking to have it .

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    Daniel commented  ·  May 23, 2024  ·  Edit…  ·  Delete…

    Request is the ability for an RCX supervisor to manage the status of his agents: if agents are unavailable, supervisors would be able to change them into available, and vice-versa.

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13. Allow supervisor to move agent into available status.

    12 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  May 23, 2024

14. Dequeue setting per queue

    41 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  May 10, 2024

15. Call Waiting for Teams Embedded App while on Teams call/meeting

    2 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Apr 5, 2024

16. API for external contacts

    17 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Apr 5, 2024

17. CC - prebuilt report - ability to resize columns

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Oct 24, 2023

18. Composability - Fax

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Sep 14, 2022

19. Call Queue custom role

    16 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. RingCentral native attendant

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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