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Settings and activity

80 results found

  1. Call Queue Wait Settings - max callers in queue

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel shared this idea  · 

  2. Call Queue Wait Settings - wait time

    45 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel shared this idea  · 

  3. call waiting longer than 15 min & customise the number of callers in a call queue

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel supported this idea  · 

  4. Call Queue estimated wait time feature

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  5. maximum caller wait time in queue

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. Mute incoming call notifications while currently on a call

    570 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Audio Tone when a call disconnects

    75 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Daniel commented  · 

    Crucial for multiple interaction handling

    Daniel supported this idea  · 

  8. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Daniel supported this idea  · 

  9. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Daniel shared this idea  · 

  10. RCX - ability to disconnect the 3rd party when using transfer or requeue

    8 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel shared this idea  · 

  11. Ability for agent to place conference call on hold

    6 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Daniel supported this idea  · 

  12. Allow users to place call on hold to answer second incoming call

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  13. Automatic hold for warm transfers using integrated phone

    22 votes

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    Planned  ·  3 comments  ·  RingCX » Other  ·  Admin →
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    Daniel commented  · 

    definitely important for RCX agents

    Daniel supported this idea  · 

  14. Add a checkbox in Presence for monitored calls on hold

    7 votes

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    1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  15. Allow option to transfer to queues in addition to users

    6 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel commented  · 

    this could be workarounded, but defintely needed for the future.

    Daniel supported this idea  · 

  16. receive 2 calls

    11 votes

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    0 comments  ·  RingCX » Other  ·  Admin →
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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?


    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Daniel supported this idea  · 

  17. Wrap Time / After Contact Work

    53 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  18. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  19. Ability to see if someone is having calls forwarded TO them

    22 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  20. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 
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