Settings and activity

84 results found

1. Native Integrated Virtual Agent (digital & voice)

   8 votes

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   Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

2. Allow Email or Username/PW authentication for SFTP Message Exports

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

3. Loop node for IVR Studio

   3 votes

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   Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

4. No option to cancel/undo in Studio Editor Tool

   4 votes

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   Planned  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

5. Real time call monitoring in studio

   2 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 15, 2024

6. Call Queue Wait Settings - max callers in queue

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Jul 12, 2024

7. Call Queue Wait Settings - wait time

   49 votes

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   New  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Jul 12, 2024

8. call waiting longer than 15 min & customise the number of callers in a call queue

   31 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 12, 2024

9. Call Queue estimated wait time feature

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 12, 2024

10. maximum caller wait time in queue

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 12, 2024

11. Mute incoming call notifications while currently on a call

    578 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio
    Daniel supported this idea  ·  Jul 12, 2024

12. Audio Tone when a call disconnects

    87 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jul 11, 2024  ·  Edit…  ·  Delete…

    Crucial for multiple interaction handling

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    Daniel supported this idea  ·  Jul 11, 2024

13. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 10, 2024

14. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    11 votes

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    Implemented  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Jul 9, 2024

15. RCX - ability to disconnect the 3rd party when using transfer or requeue

    10 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel shared this idea  ·  Jul 9, 2024

16. Ability for agent to place conference call on hold

    6 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 9, 2024

17. Allow users to place call on hold to answer second incoming call

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 9, 2024

18. Automatic hold for warm transfers using integrated phone

    27 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jul 9, 2024  ·  Edit…  ·  Delete…

    definitely important for RCX agents

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    Daniel supported this idea  ·  Jul 9, 2024

19. Add a checkbox in Presence for monitored calls on hold

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    8 votes

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    1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 9, 2024

20. Allow option to transfer to queues in addition to users

    7 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jul 9, 2024  ·  Edit…  ·  Delete…

    this could be workarounded, but defintely needed for the future.

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    Daniel supported this idea  ·  Jul 9, 2024