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Settings and activity

83 results found

  1. Allow Email or Username/PW authentication for SFTP Message Exports

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Daniel Mansour supported this idea  · 

  2. Loop node for IVR Studio

    3 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  3. No option to cancel/undo in Studio Editor Tool

    3 votes

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    Planned  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel Mansour supported this idea  · 

  4. Real time call monitoring in studio

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  5. Call Queue Wait Settings - max callers in queue

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel Mansour shared this idea  · 

  6. Call Queue Wait Settings - wait time

    47 votes

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    New  ·  7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel Mansour shared this idea  · 

  7. call waiting longer than 15 min & customise the number of callers in a call queue

    31 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel Mansour supported this idea  · 

  8. Call Queue estimated wait time feature

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel Mansour supported this idea  · 

  9. maximum caller wait time in queue

    5 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Daniel Mansour supported this idea  · 

  10. Mute incoming call notifications while currently on a call

    575 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  11. Audio Tone when a call disconnects

    86 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Daniel Mansour commented  · 

    Crucial for multiple interaction handling

    Daniel Mansour supported this idea  · 

  12. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Daniel Mansour supported this idea  · 

  13. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    11 votes

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    Implemented  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel Mansour shared this idea  · 

  14. RCX - ability to disconnect the 3rd party when using transfer or requeue

    10 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel Mansour shared this idea  · 

  15. Ability for agent to place conference call on hold

    6 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Daniel Mansour supported this idea  · 

  16. Allow users to place call on hold to answer second incoming call

    15 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  17. Automatic hold for warm transfers using integrated phone

    27 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel Mansour commented  · 

    definitely important for RCX agents

    Daniel Mansour supported this idea  · 

  18. Add a checkbox in Presence for monitored calls on hold

    7 votes

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    1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Daniel Mansour supported this idea  · 

  19. Allow option to transfer to queues in addition to users

    7 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Daniel Mansour commented  · 

    this could be workarounded, but defintely needed for the future.

    Daniel Mansour supported this idea  · 

  20. receive 2 calls

    13 votes

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    0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?

    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Daniel Mansour supported this idea  · 
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