← RingCentral Ideas

Settings and activity

75 results found

  1. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  2. Audio Tone when a call disconnects

    58 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Daniel Mansour commented  · 

    Crucial for multiple interaction handling

    Daniel Mansour supported this idea  · 

  3. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  4. RCX - ability to unhold manually the call when requeue/transfer is cancelled

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour shared this idea  · 

  5. RCX - ability to disconnect the 3rd party when using transfer or requeue

    7 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel Mansour shared this idea  · 

  6. Ability for agent to place conference call on hold

    6 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Daniel Mansour supported this idea  · 

  7. Allow users to place call on hold to answer second incoming call

    14 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  8. Automatic hold for warm transfers using integrated phone

    22 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Daniel Mansour commented  · 

    definitely important for RCX agents

    Daniel Mansour supported this idea  · 

  9. Add a checkbox in Presence for monitored calls on hold

    6 votes
    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  10. Allow option to transfer to queues in addition to users

    6 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Daniel Mansour commented  · 

    this could be workarounded, but defintely needed for the future.

    Daniel Mansour supported this idea  · 

  11. receive 2 calls

    11 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel Mansour supported this idea  · 

  12. Wrap Time / After Contact Work

    46 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  13. Dashboard view modification

    22 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  14. Ability to see if someone is having calls forwarded TO them

    20 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Daniel Mansour supported this idea  · 

  15. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  16. Engage Digital - Automatic Refresh toggle for Inbox view

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Daniel Mansour supported this idea  · 

  17. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Daniel Mansour supported this idea  · 

  18. dashboards data refresh time

    55 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Daniel Mansour shared this idea  · 

  19. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Daniel Mansour supported this idea  · 

  20. WCAG (Web Content Accessibility Guidelines)

    37 votes
    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Daniel Mansour supported this idea  · 
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