Settings and activity
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46 votes
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1 voteTaijon
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20 votes
An error occurred while saving the comment Taijon
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Customer has hot desk phones that our users log into.
Individual users have a desktop work station with no speakers.
If they they to listen to VM's from their App it does not ring the phone and they are not able to listen to the VM's. They have to dial into their Voice Mail from the phone to listen.
Since the app is using desk phone pairing and the user is logged into the phone why does the App not call the phone when trying to listen to VM's?This would be helpful in allowing users that do not want to access local deskphone's interface and access voicemail controls strictly from the application itself. -
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For the Abandoned rate, it is possible for a call to be answered, put on hold, and then the caller hangs up. This would count as answered and abandoned. This causes some customers that certain standards from customers on reporting to log abandoned calls that are not truly considered abandoned. The abandoned rate needs to reflect calls only that are actually abandoned calls.