Settings and activity

20 results found

1. Hot Desk Phone to Paging Only group

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   1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Taijon shared this idea  ·  Apr 3, 2024

2. Selecting multiple skills all at once from Supervisor Dashboard

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Taijon shared this idea  ·  Sep 26, 2022

3. Delay App Updates When App is in Use

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Taijon shared this idea  ·  Mar 1, 2023

4. Please allow pasting image directly into chat without having to create new notes.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Taijon shared this idea  ·  Mar 6, 2023

5. Do not request feedback from customers once they have been asked

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Taijon shared this idea  ·  Jul 21, 2023

6. Allow Super Admin Users to Manage What Counts as an Abandoned Call

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   Implemented  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Taijon commented  ·  Aug 17, 2023  ·  Edit…  ·  Delete…

   For the Abandoned rate, it is possible for a call to be answered, put on hold, and then the caller hangs up. This would count as answered and abandoned. This causes some customers that certain standards from customers on reporting to log abandoned calls that are not truly considered abandoned. The abandoned rate needs to reflect calls only that are actually abandoned calls.

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7. Publish company number to display in RC Application

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Taijon shared this idea  ·  Sep 12, 2023

8. Request for Call Queue Visualization Tool

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Taijon shared this idea  ·  Oct 10, 2023

9. Template to create custom rules for General Settings, IVR Menus and call queues

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Taijon shared this idea  ·  Dec 21, 2023

10. Improvment on Analytics Device Alerts

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Taijon shared this idea  ·  Jan 16, 2024

11. Cannot listen to VM's from Client to Desk Phone

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Taijon shared this idea  ·  Dec 15, 2023

12. Allow for outbound faxes being able to be sorted

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Taijon shared this idea  ·  Dec 21, 2023

13. attach files in a chat while in a video meeting

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    Under Review  ·  2 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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14. Call Masking for credit card transactions need to be available for mvp plans.

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Make MVP chat logs easier to read

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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16. Granular Permission for Employee Unlock

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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17. Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Do Not Call List for UC Customers

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Filter download user list

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Cross Reference Call ID in Agent State History Reporting API

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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