← RingCentral Ideas

Settings and activity

13 results found

  1. filter contacts

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Rammy shared this idea  · 

  2. Call recording message in spanish

    4 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rammy shared this idea  · 

  3. Swipe option for answering calls from RingCentral application

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rammy shared this idea  · 

  4. Access all voicemail boxes from the App

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Rammy commented  · 

    listen to all voicemails from all extensions from the ringcentral application so that the administrator has more convenient access

  5. Toggle option for Users to choose their queue

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rammy shared this idea  · 

  6. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Rammy commented  · 

    Customer would like to have an option to use the main company number as the sender of all SMS from the accoun for privacy purposes of direct numbers

  7. Multiple Users on one license

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rammy shared this idea  · 

  8. Determine the phone numbers from Abandoned calls from Analytics Report

    8 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rammy shared this idea  · 

  9. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    115 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Rammy commented  · 

    Centralized inbox for SMS for all extensions so that all users have a centralized sms messaging inbox

  10. All calls alert from analytics

    1 vote
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Rammy shared this idea  · 

  11. block route of call to extensions that are not included in the ivr

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rammy shared this idea  · 

  12. Stay in the middle during RingCentral Video meetings

    1 vote
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rammy shared this idea  · 

  13. Switch option for RingCentral app to any Third-Party app

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Rammy shared this idea  ·