Settings and activity
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An error occurred while saving the comment Windy
commented
Call recipient should have the ability to hear a whisper as to where the call came from (especially from social media like Facebook,Instagram Google etc.)
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Recording Agent time in Call Queue
I would like to be able to capture how long an agent is in the queue available to take a call, not necessarily just the time that they are on a call. For example, if I could tell over a day or week, how many minutes/hours an agent was available in the queue to take a call and also another metric of how many minutes they are actually on a live call.