Settings and activity
54 results found
-
37 votes
Windy
supported this idea
·
An error occurred while saving the comment -
4 votesWindy
supported this idea
·
-
23 votesWindy
supported this idea
·
-
2 votesWindy
shared this idea
·
-
3 votesWindy
supported this idea
·
-
2 votesWindy
shared this idea
·
-
6 votesWindy
supported this idea
·
-
3 votesWindy
shared this idea
·
-
6 votesWindy
shared this idea
·
-
1 voteWindy
shared this idea
·
-
3 votesWindy
supported this idea
·
-
2 votesWindy
shared this idea
·
-
3 votes
An error occurred while saving the comment Windy
commented
Call recipient should have the ability to hear a whisper as to where the call came from (especially from social media like Facebook,Instagram Google etc.)
-
3 votesWindy
shared this idea
·
-
2 votesWindy
shared this idea
·
-
5 votesWindy
shared this idea
·
-
2 votesWindy
shared this idea
·
-
4 votesWindy
shared this idea
·
-
1 voteWindy
shared this idea
·
-
2 votesWindy
shared this idea
·
Recording Agent time in Call Queue
I would like to be able to capture how long an agent is in the queue available to take a call, not necessarily just the time that they are on a call. For example, if I could tell over a day or week, how many minutes/hours an agent was available in the queue to take a call and also another metric of how many minutes they are actually on a live call.