← RingCentral Ideas

Settings and activity

54 results found

  1. I would like to be able to see the total time a user is toggled on to accept calls

    55 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Windy supported this idea  · 
    An error occurred while saving the comment
    Windy commented  · 

    Recording Agent time in Call Queue
    I would like to be able to capture how long an agent is in the queue available to take a call, not necessarily just the time that they are on a call. For example, if I could tell over a day or week, how many minutes/hours an agent was available in the queue to take a call and also another metric of how many minutes they are actually on a live call.

  2. Outbound Call being identified as connected or missed.

    6 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Windy supported this idea  · 

  3. Add ring group to call queues

    24 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Windy supported this idea  · 

  4. Ability to listen to multiple Push to Talk channels at the same time

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Windy shared this idea  · 

  5. Longer DTMF tone

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Windy supported this idea  · 

  6. Ability to set up Dial Timeout Configuration For All Polycom Phones at once

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Windy shared this idea  · 

  7. Total time of outbound calls including calls that were answered and the calls that were missed or went to voicemail are combined/calculated.

    7 votes
    New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Windy supported this idea  · 

  8. Ability to add common area phones to call queue

    3 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Windy shared this idea  · 

  9. Include the graph when downloading company number's in pdf file

    6 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Windy shared this idea  · 

  10. Ability to the controller (iPad) and the host (PC) in different locations

    1 vote
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Windy shared this idea  · 

  11. Option to connect an application to a RingCentral number in receiving MFA

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Windy supported this idea  · 

  12. Images in built-in signature should not be added as additional page

    2 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Windy shared this idea  · 

  13. call receiver will hear a whisper about caller details such as name, contact number and company

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Windy commented  · 

    Call recipient should have the ability to hear a whisper as to where the call came from (especially from social media like Facebook,Instagram Google etc.)

  14. Add expanded view under detailed call log for call queue

    4 votes
    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Windy shared this idea  · 

  15. Enable press 1 to answer for calls coming from IVR menu

    2 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Windy shared this idea  · 

  16. Ability to turn off the voicemail feature for the whole account

    6 votes
    1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Windy shared this idea  · 

  17. Ability to generate if the queue needs more member

    2 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Windy shared this idea  · 

  18. Zero dialing per user ext

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Windy shared this idea  · 

  19. trial period for High Volume SMS (Beta) before cutting over SMS from RingCentral App

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Windy shared this idea  · 

  20. Yealink soft key Feature

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Windy shared this idea  · 
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