Settings and activity

54 results found

1. I would like to be able to see the total time a user is toggled on to accept calls

   67 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Windy supported this idea  ·  Jul 1, 2024
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   Windy commented  ·  Jul 1, 2024  ·  Edit…  ·  Delete…

   Recording Agent time in Call Queue
   I would like to be able to capture how long an agent is in the queue available to take a call, not necessarily just the time that they are on a call. For example, if I could tell over a day or week, how many minutes/hours an agent was available in the queue to take a call and also another metric of how many minutes they are actually on a live call.

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2. Outbound Call being identified as connected or missed.

   7 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Windy supported this idea  ·  Jun 27, 2024

3. Add ring group to call queues

   25 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Windy supported this idea  ·  Jun 25, 2024

4. Ability to listen to multiple Push to Talk channels at the same time

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   Windy shared this idea  ·  Jun 24, 2024

5. Longer DTMF tone

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Windy supported this idea  ·  Jun 20, 2024

6. Ability to set up Dial Timeout Configuration For All Polycom Phones at once

   3 votes

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   Windy shared this idea  ·  Jun 14, 2024

7. Total time of outbound calls including calls that were answered and the calls that were missed or went to voicemail are combined/calculated.

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Windy supported this idea  ·  Jun 12, 2024

8. Ability to add common area phones to call queue

   4 votes

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   Windy shared this idea  ·  Jun 10, 2024

9. Include the graph when downloading company number's in pdf file

   7 votes

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   Windy shared this idea  ·  Jun 7, 2024

10. Ability to the controller (iPad) and the host (PC) in different locations

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    0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Windy shared this idea  ·  May 31, 2024

11. Option to connect an application to a RingCentral number in receiving MFA

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Windy supported this idea  ·  May 22, 2024

12. Images in built-in signature should not be added as additional page

    2 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Windy shared this idea  ·  May 2, 2024

13. call receiver will hear a whisper about caller details such as name, contact number and company

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Windy commented  ·  Apr 29, 2024  ·  Edit…  ·  Delete…

    Call recipient should have the ability to hear a whisper as to where the call came from (especially from social media like Facebook,Instagram Google etc.)

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14. Add expanded view under detailed call log for call queue

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    4 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Windy shared this idea  ·  Apr 24, 2024

15. Enable press 1 to answer for calls coming from IVR menu

    2 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Windy shared this idea  ·  Apr 24, 2024

16. Ability to turn off the voicemail feature for the whole account

    6 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Windy shared this idea  ·  Apr 23, 2024

17. Ability to generate if the queue needs more member

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Windy shared this idea  ·  Apr 12, 2024

18. Zero dialing per user ext

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Windy shared this idea  ·  May 18, 2023

19. trial period for High Volume SMS (Beta) before cutting over SMS from RingCentral App

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Windy shared this idea  ·  May 31, 2023

20. Yealink soft key Feature

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Windy shared this idea  ·  Jun 5, 2023