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Settings and activity

9 results found

  1. # of Total "Actual/True" Calls

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Nikki shared this idea  · 

  2. Missed call report that shows all available users at the time of the missed call.

    33 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Add number of calls refused to live reports

    3 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Minute Counter Visibility

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Need Reports Greater than 6 months, Need one year

    42 votes

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    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Enable a true DND presence sync

    161 votes

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    15 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    179 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Multiple Hosts for Reoccurring Meetings

    149 votes

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    Under Review  ·  32 comments  ·  Events & Video » Webinar  ·  Admin →
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  9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    488 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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