Settings and activity

9 results found

1. # of Total "Actual/True" Calls

   4 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Nikki shared this idea  ·  Sep 1, 2023

2. Missed call report that shows all available users at the time of the missed call.

   33 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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3. Add number of calls refused to live reports

   3 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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4. Minute Counter Visibility

   3 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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5. Need Reports Greater than 6 months, Need one year

   43 votes

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   Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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6. Enable a true DND presence sync

   161 votes

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   15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

7. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   181 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Planned for November 2024!

8. Multiple Hosts for Reoccurring Meetings

   151 votes

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   Under Review  ·  32 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   520 votes

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   Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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