← RingCentral Ideas

Settings and activity

9 results found

  1. # of Total "Actual/True" Calls

    4 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Nikki shared this idea  · 

  2. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. Add number of calls refused to live reports

    3 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Minute Counter Visibility

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. Need Reports Greater than 6 months, Need one year

    44 votes
    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Enable a true DND presence sync

    166 votes
    17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  7. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Multiple Hosts for Reoccurring Meetings

    154 votes
    Under Review  ·  32 comments  ·  Events & Video » Webinar  ·  Admin →
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  9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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