← RingCentral Ideas

Settings and activity

28 results found

  1. Add Anker device support to headset controls

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Greg shared this idea  · 

  2. Remove the hand icon when selecting contacts

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Greg shared this idea  · 

  3. Keep messages unread until the window is active

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Greg shared this idea  · 

  4. Universal Contacts

    7 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Greg shared this idea  · 

  5. Put the status icon back on the right or give us the option to move it

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Greg shared this idea  · 

  6. Status in search

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Greg shared this idea  · 

  7. List audio devices in order of priority

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Greg shared this idea  · 

  8. Add volume control for RC video calls

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Greg shared this idea  · 

  9. Allow disabling outbound video call ringtone

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Greg shared this idea  · 

  10. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  11. MVP Desk Phone License With No DID

    19 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Staff want a different ring tone for external calls verses internal calls.

    42 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  14. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Save custom status

    70 votes
    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Add AWAY Option for chat

    41 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  17. Add Logitech Headset support (BETA) to the RC App

    45 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  18. Call Control functionality on more headset models.

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Add Titles to Recorded Meetings

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Dropdown Phone Options

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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