Settings and activity

9 results found

1. Notification for threshold on data retention.

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jairus Candelaria shared this idea  ·  Aug 8, 2022

2. Caller ID name should be visible for Toll Free

   138 votes

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   Future Consideration  ·  28 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Looking to see Custom Status in HUD without having to click the profile picture

   46 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now available! Please ensure you are on the latest version of the app.

4. Muted Conversation Improvement

   6 votes

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   Implemented  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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5. Ability to turn off the ringer sound of the RingCentral extension in Google Chrome

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

   28 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is planned for November 2023!

7. Ability to turn off call quality survey for agents.

   40 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

8. Auto reply that number is disabled for SMS

   38 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live as of 7/10/2025-- additional details have been added to the failure message.

9. Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

   19 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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