← RingCentral Ideas

Settings and activity

64 results found

  1. International calls report

    23 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. CNAM for RingCentral Contact Center

    13 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  3. Ability to Schedule Text Messages

    153 votes
    22 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    33 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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  5. Cloud PBX for Teams integration Sync Module for Multiple PBXs

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  6. Create a number type like CCRN for customer numbers needing TAS Bypass (aka CCAN)

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  7. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  8. ability to use license from parent cost center when adding user to child cost center

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Embed agent into RingEX

    49 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  10. Reduction of RC App-Cloud interface complexity

    97 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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  11. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  12. Speech enabled Auto-Attendant for RC Office

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Allow QoS Data to be pulled via API

    14 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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  14. File metadata for Archiver

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  15. Forced account codes for outbound dialing

    34 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  16. Leverage RingCentral SMS API for a fully integrated SMS channel in RingCentral Contact Center (Nice CXOne)

    19 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  17. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  18. Add Contact ID to the Audit Activity Report

    10 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  19. Audit Trail Enhancements

    208 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  20. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    43 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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