Settings and activity
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9 votes
Lynce
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69 votes
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2 votesLynce
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5 votesLynce
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7 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
This is already supported by the RingCentral Billing portal.
For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.
You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US
Lynce
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2 votesLynce
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25 votesLynce
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3 votesLynce
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3 votesLynce
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5 votesLynce
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6 votesLynce
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6 votesLynce
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An error occurred while saving the comment Lynce
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When a new agent is created, they are assigned to a specific group. Admins should have the ability to move agents to a different group if needed.
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3 votesLynce
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7 votesLynce
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85 votes
An error occurred while saving the comment Lynce
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Please see attached.
Lynce
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329 votesLynce
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13 votesLynce
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12 votes
An error occurred while saving the comment Lynce
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Abandoned calls are a critical metric for evaluating customer satisfaction and agent performance. However, including calls that are abandoned within the first few seconds of an agent receiving them may not always provide an accurate reflection of the agent's performance. This proposal suggests that calls abandoned before an agent has the chance to respond (i.e., within 5 seconds of being presented to an agent) should not be counted as abandoned calls against agents' metrics.
Lynce
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2 votes
An error occurred while saving the comment Lynce
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Please see attached file for reference.
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2 votes
An error occurred while saving the comment Lynce
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Similar to the template option available in the stand-alone RingCentral App.
Currently, RingEX Performance Reports do not include metrics for Short Abandoned and Long Abandoned calls. These call types are critical for analyzing customer behavior and agent performance, especially in high-volume environments.
We would like to request the addition of these metrics in the RingEX Performance Reports to provide more comprehensive insights into call abandonment trends.