Settings and activity

78 results found

1. Be able to handle multiple conference calls using deskphone

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Apr 29, 2025

2. Email notification for changes on the account

   4 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Mar 2, 2025

3. Ability to Move Users Between Groups in RingCX

   6 votes

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Feb 21, 2025
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   Lynce commented  ·  Feb 21, 2025  ·  Edit…  ·  Delete…

   When a new agent is created, they are assigned to a specific group. Admins should have the ability to move agents to a different group if needed.

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4. RingCX custom report that includes actual message in digital email.

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Lynce shared this idea  ·  Feb 14, 2025

5. Call Queue Report to show the duration between when a customer leaves a voicemail and when they are subsequently contacted

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Feb 10, 2025

6. Dashboard for agents and supervisors in RingCX

   84 votes

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   Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Feb 7, 2025  ·  Edit…  ·  Delete…

   Please see attached.

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   Lynce shared this idea  ·  Feb 7, 2025

7. Sync RingCentral Desktop Application With RingCX

   325 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jan 20, 2025

8. Would like to have an option to just end the call if no one answers

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Dec 17, 2024

9. Remove abandoned calls where someone hangs up at 8 sec or less

   12 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Nov 20, 2024  ·  Edit…  ·  Delete…

   Abandoned calls are a critical metric for evaluating customer satisfaction and agent performance. However, including calls that are abandoned within the first few seconds of an agent receiving them may not always provide an accurate reflection of the agent's performance. This proposal suggests that calls abandoned before an agent has the chance to respond (i.e., within 5 seconds of being presented to an agent) should not be counted as abandoned calls against agents' metrics.

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   Lynce supported this idea  ·  Nov 20, 2024

10. Max Q Data in RingCX Custom Widget

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lynce commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

    Please see attached file for reference.

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11. Use template when creating a new SMS from RingCentral for Google extension.

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Lynce commented  ·  Aug 20, 2024  ·  Edit…  ·  Delete…

    Similar to the template option available in the stand-alone RingCentral App.

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12. RC app report

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Jul 15, 2024

13. The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Jun 25, 2024

14. Custom cover page to show recipient fax number

    16 votes

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    1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Jun 10, 2024

15. Show the park location in a deskphone.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Jun 6, 2024

16. Set password expiration in the Admin Portal.

    5 votes

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    0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Jun 4, 2024

17. Ability to disable pop up on the incoming call using RingCentral app

    103 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Jun 4, 2024

18. show call logs on call presence

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  May 12, 2024

19. Paging Group Device to Receive Page increase to 65 Devices

    48 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Apr 8, 2024

20. Fax Only Group

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Apr 4, 2024