Settings and activity

69 results found

1. Max Q Data in RingCX Custom Widget

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Aug 23, 2024  ·  Edit…  ·  Delete…

   Please see attached file for reference.

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2. Use template when creating a new SMS from RingCentral for Google extension.

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Aug 20, 2024  ·  Edit…  ·  Delete…

   Similar to the template option available in the stand-alone RingCentral App.

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3. RC app report

   10 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jul 15, 2024

4. The status in the RingCentral App should turn busy the moment that the agent dials out from the dekphone.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jun 25, 2024

5. Custom cover page to show recipient fax number

   16 votes

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   1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jun 10, 2024

6. Show the park location in a deskphone.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jun 6, 2024

7. Set password expiration in the Admin Portal.

   5 votes

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   0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jun 4, 2024

8. Ability to disable pop up on the incoming call using RingCentral app

   102 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  Jun 4, 2024

9. show call logs on call presence

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lynce supported this idea  ·  May 12, 2024

10. Paging Group Device to Receive Page increase to 65 Devices

    43 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lynce supported this idea  ·  Apr 8, 2024

11. Fax Only Group

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Apr 4, 2024

12. Toggle desktop app only from on/off for the user's call forwading.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Mar 18, 2022

13. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Lynce commented  ·  Jul 21, 2023  ·  Edit…  ·  Delete…

    To have an option to download reports in Business Analytics as PDF.

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14. Record a transferred call to another extension.

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Jul 13, 2022

15. Option to opt-out automated RingCentral Application Survey.

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Feb 23, 2023

16. Option to disable the bubble alert in the RingCentral Desktop App.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Nov 21, 2022

17. Option to change the way how SMS and internal messages are sorted.

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Nov 21, 2022

18. Allow On-Premise Exchange version 2013, 2016, and 2019 calendar to be connected to the RingCentral Desktop App.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Jul 19, 2022

19. Wrap Time / After Contact Work

    130 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lynce commented  ·  Dec 20, 2023  ·  Edit…  ·  Delete…

    This will enable Supervisors to see the Wrap status in their dashboard during the set wrap up time after each call.

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20. Set-up an iPad as scheduling display for RingCentral Video Rooms

    12 votes

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    Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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    Lynce shared this idea  ·  Jun 2, 2022