Settings and activity

16 results found

1. To Have Start and End Time Attributes in RingCX for Salesforce

   6 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Robin Gajudo supported this idea  ·  Sep 17, 2025

2. To show all numbers in Analytics

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Robin Gajudo supported this idea  ·  Sep 4, 2025

3. Chats with no customer activity being routed to agents – Ideally, these should be reopened and returned to the queue instead of being direct

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Not clear. Define "no customer" activity

   For the part about if chats are closed by customers, assuming that we're talking about Live Chat: if customer abandons chat, but leaves email or phonenumber, should this not reach an agent?

   
   

   Are you proposing to remove abandoned chats from the queue?

   Robin Gajudo supported this idea  ·  Aug 19, 2025

4. desk phone label name

   5 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Robin Gajudo supported this idea  ·  Jun 24, 2025

5. Allow agents to block number in RingCX

   7 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Robin Gajudo supported this idea  ·  Jun 23, 2025

6. Ability to create a template to modify messaging notifications.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Robin Gajudo supported this idea  ·  Mar 11, 2025

7. Use Virtual number/Substitute Caller ID number for call forwarding

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Robin Gajudo supported this idea  ·  Dec 17, 2024

8. turn off the SMS reading pane

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   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Robin Gajudo supported this idea  ·  Nov 7, 2024

9. Assign 2 desk phones with 1 line

   31 votes

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   New  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Robin Gajudo commented  ·  Oct 1, 2024  ·  Edit…  ·  Delete…

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   Robin Gajudo supported this idea  ·  Oct 1, 2024

10. SMS CNAM

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Robin Gajudo supported this idea  ·  Sep 30, 2024

11. Phonebook Creation and Visibility

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Robin Gajudo supported this idea  ·  Sep 10, 2024

12. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Robin Gajudo supported this idea  ·  Sep 3, 2024

13. Add Anker device support to headset controls

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Robin Gajudo supported this idea  ·  Aug 7, 2024

14. Support for Wider Range of Headset Brands

    9 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Robin Gajudo supported this idea  ·  Aug 7, 2024

15. Develop a Process for Automatically Removing Personal Contacts

    12 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Robin Gajudo supported this idea  ·  Jun 18, 2024

16. Provide full screen viewing of shared screen - hide toolbar

    21 votes

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    Planned  ·  3 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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