Settings and activity

21 results found

1. Allow Meeting Attendees To Request Keyboard Control From The Presenter Vs The Host

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   0 comments  ·  Events & Video » Webinar  ·  Edit…  ·  Delete…  ·  Admin →
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   Sherwin Scotland shared this idea  ·  Nov 2, 2023

2. Being Able To Send Outbounds Faxes From Email Without Attaching A File

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Sherwin Scotland shared this idea  ·  Nov 2, 2023

3. Ability to assign dedicated fax number to multiple users

   49 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Operator Extension for main number

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. Make the paging tone volume adjustable

   43 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Restriction for User Extension

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Maximum caller wait time in queue should include 45 secs

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Allow remote control using app.ringcentral.com and mobile apps

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Super Admin Can View any Message/FAX/Voicemail

   52 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Account-Wide Holiday Settings and/or Holiday Templates

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    18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!

11. Caller ID for all incoming calls

    36 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    258 votes

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    Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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13. Expand Telephone Number Name Field

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Non-Super Admin users can elevate themselves to a Super Admin.

    90 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Retain Caller ID information regardless of blind/warm transfer type

    171 votes

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    11 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… more

16. Changing the Main Super Admin to another existing extension

    30 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Admin able to review all messages.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. have a male voice option for the default prompts

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. DND App status should be reflected on desk phone

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Retrieve SMS content for a deleted user

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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