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63 results found

  1. log in and out report

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Dino shared this idea  · 

  2. log in and out report

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  3. Support for SSO across multiple Entra ID tenants.

    144 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Inbound Call Filtering Based on Area Code

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  5. Call Queue Routing to Certain Members by Area Code

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Call routing based on geo location

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Geo Routing for Toll Free Number

    6 votes

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    New  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Add drop down during a fax for billing code selection

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Dino shared this idea  · 

  9. Outlook app for Fax Only Solution

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  10. Fax report

    30 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  11. Upload custom fax coversheets using the "Templates" management feature.

    53 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. System wide custom fax cover sheet and API enhancement

    8 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Dino supported this idea  · 

  13. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    65 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Dino supported this idea  · 

  14. Create a Do Not Call Application or DNC for RingEX

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  15. Custom DNC

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Provide RingEX Real Time Voice Stream to Omilia for Agent Assist

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. Breakout rooms should be allowed for the participants in the video meeting

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Business Analytics Dashboard and Reports Share or Export to other accounts

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  19. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    684 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Dino supported this idea  · 

  20. TimeClock for Users in RingEX

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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