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29 results found

  1. MS Team Embedded app support for 1 RingCentral UID to Multiple MS 365 Tenants

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Chris shared this idea  · 

  2. Analytics by Dept

    41 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Chris supported this idea  · 

  3. WCAG (Web Content Accessibility Guidelines)

    35 votes

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    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chris supported this idea  · 

  4. Enhance Agent States

    40 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Chris supported this idea  · 

  5. Holiday Handling in IVR

    4 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chris supported this idea  · 

  6. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    23 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Chris shared this idea  · 

  7. RingSense Auto & Manual Redaction

    8 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Chris supported this idea  · 

  8. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    14 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chris supported this idea  · 

  9. RingCX Custom call routing on IVR for a specific date

    11 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chris supported this idea  · 

  10. Audio optimization for group singing on RCV

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Chris shared this idea  · 

  11. Forwarding calls to a message/announcement only in integrations

    2 votes

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    Planned  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Chris shared this idea  · 

  12. Microsoft Teams to ring first in call handling

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Chris shared this idea  · 

  13. File metadata for Archiver

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Chris shared this idea  · 

  14. Corporate Directory - External contacts

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Chris commented  · 

    A customer (who will be using RC app and Deskphones) have requested that we support a corporate or shared address book so people can call out to common client (external) phone numbers, rather than having to dial them manually every time they make a call. Similar to this idea https://rcse.ideas.aha.io/ideas/SE-I-427

  15. Give customers the ability to disable the rating of the quality of RCV meetings

    9 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Chris shared this idea  · 

  16. Salesforce integration: Conference with host able to drop off

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  17. Salesforce: Make calls using Teams Embedded App

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  18. RCCC Call Plucking

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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  19. RingCentral for SalesForce: display "called to number" "call queue" information

    15 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  20. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    32 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
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