Settings and activity

20 results found

1. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

   20 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Apr 25, 2024

2. RingSense Manual Redaction

   5 votes

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   1 comment  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Apr 25, 2024

3. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   8 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Apr 9, 2024

4. RingCX Custom call routing on IVR for a specific date

   8 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Apr 9, 2024

5. Corporate Directory - External contacts

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Chris commented  ·  Jul 27, 2020  ·  Edit…  ·  Delete…

   A customer (who will be using RC app and Deskphones) have requested that we support a corporate or shared address book so people can call out to common client (external) phone numbers, rather than having to dial them manually every time they make a call. Similar to this idea https://rcse.ideas.aha.io/ideas/SE-I-427

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6. Give customers the ability to disable the rating of the quality of RCV meetings

   9 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Chris shared this idea  ·  Feb 10, 2021

7. Salesforce integration: Conference with host able to drop off

   4 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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8. Salesforce: Make calls using Teams Embedded App

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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9. RCCC Call Plucking

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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10. RingCentral for SalesForce: display "called to number" "call queue" information

    14 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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11. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    29 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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12. Position in Queue & Call Back

    5 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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13. Separate call recording announcements for internal and external calls

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Agent Count While Waiting in Queue

    7 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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15. Call back in Call Queue

    27 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Add ability of the new Group Voice Mail capability to include Call Queues

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. Ability to Login/Logout from Call Queues on Desktop Phones

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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18. Manual Pause and Resume - RingCentral App

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Remove Apps icon in RC app

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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20. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital

    8 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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